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Customer Service Representative

2 months ago

Coatbridge, North Lanarkshire, United Kingdom Olleco Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at Olleco, a leading recycling and renewable energy company. As a Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences, working closely with operational departments to ensure our customers receive the best possible service.

About the Role

This is a phone-based customer service role, taking inbound and making outbound calls to our customers. You will be responsible for building rapport with our customers, identifying and resolving any potential issues, and working with the operations team to make our service as efficient as possible.

Key Responsibilities
  • Deliver amazing customer service by building strong relationships with our customers
  • Identify and resolve customer issues in a proactive and creative way
  • Work closely with the operations team to ensure our service is efficient and effective
  • Grow the business by acquiring new customers and increasing revenue
Requirements
  • Previous experience in a customer service or sales role, ideally phone-based
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced office environment
  • GCSEs in English and Maths at grade C/4 or equivalent
About Olleco

Olleco is a leading recycling and renewable energy company with over 1,000 colleagues across multiple sites nationwide. We offer a stable and supportive work environment, with opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.