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Head of Hospitality

2 months ago

Liverpool, Liverpool, United Kingdom Aramark UK Full time

Aramark UK is seeking a dynamic and inspirational leader to join our team as Head of Operations at Everton Football Club. The new Bramley-Moore Liverpool Stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe, serving 52,888 fans per matchday. Our mission is to set the standard for excellence and create exceptional experiences for Evertonians.

About the Role:

  • We are looking for a naturally confident leader with senior management experience to inspire large operational teams to deliver results.
  • The successful candidate will have experience in leading the implementation of projects and change programmes, with a focus on building a balanced team and installing key processes and best practice.
  • They will be responsible for ensuring an outstanding food and beverage service, aligning with the venue's ambition, brand specifications, and standards.
  • The Head of Operations will have full accountability for all operational processes, including financial management, and will be a key part of the Aramark senior team on site.

Key Responsibilities:

  • Focus on building a balanced team and installing key processes and best practice into each plan created.
  • Frequent liaison with the venue and senior leadership team to agree strategy and direction of travel, developing and monitoring tactical plans to deliver.
  • Ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacey approach to completion, including the review and application of lessons learnt.
  • Keep abreast of competitor activity and market trends which may impact your operation and make suggestions to evolve to ensure you keep ahead of the curve and at the forefront of the industry.
  • Lead a safe & hygienic operation, complying with all Company & legislative requirements, driving excellence in safety performance.
  • Collaborate with the Everton team, Aramark stakeholders, and contractors to plan and deliver the mobilisation project.
  • Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation within Sports and Entertainment.
  • Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and venue needs, that is infectious throughout your team.
  • Appoint, lead, and manage the operational permanent team to ensure consistent and effective operational delivery and all day-to-day management.
  • Financially accountable for all operational costs and profitability of the operation, actively working with the Finance Manager to deliver informative data and reports to ensure corrective change and drive profitability.

About Aramark UK:

Aramark is a leading service and solutions provider in the UK, proudly supporting clients, partners, and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. Learn more about working here at Aramark UK.

What We Offer:

  • Competitive salary
  • Permanent position with the requirement to work both weekdays and weekends where necessary
  • Northwest location – hybrid working
  • Generous annual leave that increases in line with service, with the opportunity to buy extra
  • Defined contribution pension scheme and life assurance benefits
  • Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
  • Employee Assistance Programme and in-house Mental Health Champions