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Customer Support Specialist

2 months ago

Horley, United Kingdom YourRecruit (UK) Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at YourRecruit (UK). As a key member of our support team, you will play a pivotal role in ensuring our clients receive top-tier assistance.

Key Responsibilities
  • Deliver exceptional customer service and support to our clients, resolving issues in a timely and professional manner.
  • Manage the onboarding process for new clients, ensuring a smooth experience from start to finish.
  • Provide ongoing support and handle client queries, escalating when necessary.
  • Offer training and assistance to help clients navigate our systems and tools.
  • Continuously identify opportunities for service improvement based on client feedback.
  • Efficiently manage client communications and utility logs.
  • Analyse monitoring statistics to drive insights and improvements.
Requirements

To be successful in this role, you will need:

  • Exceptional customer service skills and the ability to present information clearly and with an engaging tone.
  • Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deadlines.
  • Proficiency in Excel and other Microsoft Office tools.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • A keen eye for detail and the ability to maintain accurate records.
About YourRecruit (UK)

YourRecruit (UK) is a leading provider of recruitment services, dedicated to helping businesses find the best talent for their teams. We are committed to delivering exceptional service and support to our clients, and we are seeking a highly skilled Customer Support Specialist to join our team.