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Warehouse Operations Leader

2 months ago

Northampton, Northamptonshire, United Kingdom Wincanton Full time

Overview of the Role:

The Warehouse Operations Leader will oversee the entire shift, managing two warehouse facilities across all operational hours to meet key performance indicators (KPIs) while prioritizing safety. This position ensures that all warehouse activities are conducted efficiently, effectively, and in a manner that fosters a positive work environment. Collaboration with Health & Safety, Inventory Management, Facilities, Human Resources, and Finance is essential.

Key Responsibilities:

  • Provide strategic leadership, coaching, and guidance to warehouse managers and staff, emphasizing safety as a core value.
  • Guarantee that all orders are accurately picked, properly packed, and dispatched punctually, maintaining high standards of service.
  • Ensure adherence to established procedures across all areas of responsibility.
  • Achieve sales and profit objectives while upholding operational standards in line with company policies.
  • Identify and implement opportunities for enhancing business performance through ongoing evaluations of current processes.
  • Drive operational changes to boost profitability and overall site performance.
  • Oversee labor management and recruitment efforts, utilizing both agency and full-time recruitment to maintain appropriate staffing levels.
  • Ensure the smooth operation of the Material Handling Equipment (MHE) fleet, addressing maintenance issues promptly.
  • Manage Profit and Loss (P&L) responsibilities, providing reports to senior management.
  • Support and guide the management team in performance management and development.
  • Maintain strong external relationships with contractors and visitors, ensuring operational and customer service standards are consistently met.
  • Responsible for the 24-hour operational oversight, requiring flexibility to engage with all shifts monthly to address performance and personnel matters.
  • Prepare and present KPI/SLA reports to senior management, offering insights and recommendations for improvement.
  • Lead the management team in developing succession plans for key roles.
  • Foster an engaging workplace culture, ensuring the principles of employee engagement are fully integrated.
  • Effectively manage absence, sickness, holidays, conduct, and performance in accordance with company policies.
  • Inspire the team to exceed both customer contractual KPIs and site-specific KPIs.
  • Administer team-related functions within all relevant Human Resources systems.
  • Undertake any additional management responsibilities as required by the business.

Required Experience and Skills:

Essential:

  • Proven experience in leading a warehouse management team.
  • Strong background in managing P&L.
  • Flexibility to work across a 7-day operational schedule.
  • Ability to influence and collaborate with senior management.
  • Enthusiastic and proactive work ethic.
  • Organized, adaptable, and capable of making time-sensitive decisions with strong planning skills.
  • Proven ability to motivate a diverse team and enhance engagement.
  • Commitment to continuous improvement in the work environment.
  • Effective communication skills, able to tailor messages to various audiences to gain stakeholder buy-in.
  • Dedication to supporting team members in their professional development and fostering a culture of learning.

Desirable:

  • Experience in Continuous Improvement methodologies.
  • Coaching and mentoring skills.
  • Project management experience.
  • Background in third-party logistics (3PL).