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Technical Support Specialist

2 months ago

Northway, United Kingdom Axion Recruitment Full time
Position: Technical Support Specialist

Compensation: Competitive salary with bonus potential

Work Arrangement: Primarily office-based with some remote flexibility

Location: Gloucestershire, UK

About the Company:
We are collaborating with a reputable manufacturer specializing in advanced motion control technologies. They are currently seeking to expand their team by hiring a Technical Support Specialist.

Key Responsibilities:
  • Delivering expert technical assistance to current clients through various communication channels.
  • Providing training and support to both internal and external application engineers.
  • Facilitating effective communication between clients and research & development teams.
  • Creating and maintaining technical documentation and communications.
  • Collaborating with clients to develop exceptional technical solutions utilizing the company's products.
  • Engaging closely with R&D throughout the product development process to ensure alignment with customer feedback.

Requirements:
The organization is experiencing rapid growth and is looking for multiple Technical Support Specialists. Ideal candidates will possess:
  • A degree or equivalent qualification in Mechanical, Mechatronic, or Electronic Engineering.
  • Strong verbal and written communication skills.
  • An understanding of customer needs, including familiarity with standard manufacturing processes.
  • The ability to work effectively in a team-oriented environment.
  • Excellent analytical and problem-solving capabilities.
  • Proficiency in producing high-quality technical documentation.
  • A valid passport for unrestricted travel as required.
  • A valid UK driving license.

Desirable Skills:
While training will be provided in new areas, the following experience is advantageous:
  • Experience with standalone automation systems, such as PLCs or motion controllers.
  • Familiarity with programming languages, including C, BASIC, or Python.
  • Knowledge of standard IEC programming languages.
  • Experience in the application and configuration of industrial robots.
  • Understanding of servo and/or stepper drives and motors.
  • Experience with real-time deterministic networks like EtherCAT or Profinet RT.
  • Skills in programming and configuring touch-screen HMIs.
  • Practical experience with electrical interfacing in automation systems.

Application Process:
For further information, please refer to the job reference number provided. All applicants must reside in the UK and possess the right to work in the UK. Please note that sponsorship or visa support is not available for this position.

Commuting Areas:
This position is accessible from various locations within the region.