Product Support Specialist

1 week ago


Northway, United Kingdom Axion Recruitment Limited Full time
Job Description:

At Axion Recruitment Limited, we are seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing technical support to existing customers via multiple media channels. This includes supporting and training in-house and external applications engineers, enabling communication between customers and development teams, and producing technical documentation and communications. You will work closely with our R&D team throughout the product development cycle to ensure product needs align with customer feedback.

Key Responsibilities:
  • Provision of technical support to existing customers via multiple media channels
  • Support and training of in-house and external applications engineers
  • Enabling communication between customers and development teams
  • Production of technical documentation and communications
  • Work with customers to create world-class technical solutions using Client's products

Requirements:
  • Degree or equivalent qualification in Mechanical, Mechatronic or Electronic engineering
  • Ability to understand Drives parameters
  • Modify Drives software
  • Ability to communicate ideas clearly, both verbally and in writing
  • Understanding of customer requirements including typical manufacturing processes
  • Ability to work collaboratively in a team environment
  • Good analytical and problem-solving skills
  • Ability to produce technical documentation to a professional standard
  • A valid passport ensuring unrestricted travel to and from the UK - responsibilities may require domestic and international travel
  • A valid UK driving licence

Desirable Requirements:
  • Training will be given in areas which are new to the applicant
  • Experience using stand-alone automation systems: e.g. PLC or Motion Controller
  • Knowledge of a programming language; for example: C, BASIC, Python
  • Programming with the standard IEC languages
  • Application and configuration of Industrial Robots
  • Servo and/ or Stepper drives and motors
  • Using real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT
  • Programming and configuration of touch-screen HMIs
  • Practical experience of electrical interfacing between devices in an automation system

How to Apply:
Contact: Michal
Job reference number: 2114
Due to the sheer volume of applications, we will only contact successful applications. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.
Axion Recruitment is working as a recruitment agency in relation to this vacancy

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