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Business Development Manager

2 months ago

Sutton Coldfield, Birmingham, United Kingdom Hawk 3 Talent Solutions Full time

Account Manager/Scheduler

Permanent Opportunity

Sutton

£25,000

Working Hours: Monday – Friday 8am -5pm (office Based)

Hawk 3 Talent Solutions is seeking an experienced Account Manager to provide support to our clients with scheduling and customer services. The successful candidate will be responsible for booking facilities management work/tasks for the field team, liaising with clients/operatives, and scheduling engineers/cleaners to attend client sites.

Main Responsibilities:

  • Manage and coordinate facilities management work/tasks for the field team
  • Liaise with clients and operatives to ensure smooth delivery of services
  • Schedule engineers/cleaners to attend client sites
  • Prepare and submit post-clean reports
  • Complete invoicing spreadsheets
  • Perform administrative tasks, including filing
  • Provide high levels of customer service, responding to calls from clients, customers, and the field team
  • Handle client complaints in a prompt and professional manner

Requirements:

  • Previous office experience in customer service or administration
  • Scheduling experience is an advantage
  • Good clear telephone voice
  • Ability to work on own initiative and self-manage/support others
  • Methodical and organized approach
  • Proficient in Microsoft packages

Why this role?

This is an excellent opportunity for an experienced Account Manager to join our team and contribute to the success of our clients. If you are a motivated and organized individual with excellent customer service skills, we would like to hear from you.