Current jobs related to Service Advisor Collections Specialist - Peterlee, Durham - Everflow

  • Customer Service Advisor

    2 weeks ago

    Peterlee, Durham, United Kingdom Auxillis Full time

    Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday (most shifts end by 7pm), and between 8am and 6pm on weekends. Salary: £22, £23,992.30 depending on experience, plus: Monthly performance bonus of up to £280 (£3,360 per year if you're at the top of your game) Tax-free £500 success bonus on passing probation Key...

  • Strategic Learning Advisor

    1 week ago

    Peterlee, Durham, United Kingdom Redde Northgate plc Full time

    About the RoleWe are seeking a talented Strategic Learning Advisor to join our team at Redde Northgate plc.As a key member of our Learning and Development function, you will play a pivotal role in enhancing the performance and development of our team.Our ideal candidate will have proven experience in developing and implementing training programmes, with a...

  • Multilingual Customer Service Representative

    3 weeks ago

    Peterlee, Durham, United Kingdom MTrec Ltd Commercial Full time

    About the Role:We are seeking a highly motivated and attentive Bilingual Customer Service Advisor who is fluent in either French, Spanish or German to join our team at MTrec Commercial. The successful candidate will be based on site in Peterlee, with the opportunity to work hybrid once proven full competency within the role.Key Responsibilities:Monitor...

  • Early Intervention Specialist

    4 weeks ago

    Peterlee, Durham, United Kingdom Service Care Solutions - Social Work Full time

    Job Title: Early Help PractitionerJob Summary:We are seeking a skilled Early Help Practitioner to join our team within Durham County Council's Children and Families service. As an Early Help Practitioner, you will play a vital role in supporting families and children in need.Key Responsibilities: Covering Baby and Me groups Covering Toddler and me groups...

  • Early Intervention Specialist

    3 weeks ago

    Peterlee, Durham, United Kingdom Service Care Solutions - Social Work Full time

    Job Title: Early Help PractitionerJob Summary:We are seeking a skilled Early Help Practitioner to join our established team within Durham County Council's Children and Families service. As an Early Help Practitioner, you will play a vital role in supporting families and children in need.Key Responsibilities: Covering Baby and Me groups Covering Toddler and...

  • Early Intervention Specialist

    3 weeks ago

    Peterlee, Durham, United Kingdom Service Care Solutions - Social Work Full time

    Job Title: Early Help PractitionerWe are seeking a skilled Early Help Practitioner to join our established team within Durham County Council's Children and Families service. The successful candidate will be responsible for covering Baby and Me groups, Toddler and Me groups, and case work supporting Social Workers. Additionally, they will be involved in the...

  • Bilingual Customer Service Representative

    3 weeks ago

    Peterlee, Durham, United Kingdom MTrec Commercial Full time

    Job Title: Bilingual Customer Service AdvisorCompany Overview: MTrec Commercial is a leading provider of commercial services, and we are seeking a highly skilled Bilingual Customer Service Advisor to join our team.Job Summary: As a Bilingual Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients,...

  • Customer Service Representative

    3 weeks ago

    Peterlee, Durham, United Kingdom Auxillis Full time

    Key Responsibilities:We are seeking a skilled Customer Service Advisor to join our team at Auxillis. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our clients, providing support and guidance throughout the claims process.Key Skills and Qualifications:Excellent communication and interpersonal...

  • HR Advisor, Head Office

    3 weeks ago

    Peterlee, Durham, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced HR Advisor to join our team at our Head Office. As an HR Advisor, you will play a key role in supporting the development of effective employee relations with managers and staff.Key Responsibilities:Support the development of effective employee relations with managers and staff.Participate in the development of the...

  • Customer Service Representative

    3 weeks ago

    Peterlee, Durham, United Kingdom Auxillis Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our team at Auxillis. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our clients, providing them with a positive experience and resolving any issues they may have.Key ResponsibilitiesProvide excellent customer service to clients via...

  • Professional Class 2 Service Driver

    3 weeks ago

    Peterlee, Durham, United Kingdom PHS Group Full time

    Job Title: Professional Class 2 Service DriverJob Summary:As a key worker in our Healthcare Division, you will play a vital role in the success of phs. You will be the face of the company to our customers, providing excellent customer service skills to keep them happy and ensure they remain our customers.About the Role:As an experienced Class 2 Service...

  • Procurement Specialist

    3 weeks ago

    Peterlee, Durham, United Kingdom Aston Carter Full time

    Key Responsibilities:As a Procurement Specialist at Aston Carter, you will be responsible for implementing and reviewing P2P processes, aligning local procurement compliance procedures with corporate guidelines, and stabilizing and cleaning the supply base in line with Peterlee strategy.Additional Responsibilities:• Support the execution of category...

  • Customer Service Representative

    4 weeks ago

    Peterlee, Durham, United Kingdom Auxillis Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Auxillis. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our clients, providing them with a positive experience and ensuring their needs are met.Key ResponsibilitiesProvide excellent customer service to clients via...

  • Clinical Psychologist

    3 weeks ago

    Peterlee, Durham, United Kingdom NHS Full time

    This role as a Clinical Psychologist at a leading mental health hospital offers the opportunity to provide specialist psychology services and contribute to the delivery of high-quality care and support for patients. You will work with patients experiencing a range of mental health conditions, ensuring they are treated with respect and dignity.Main DutiesAs a...

  • Bilingual Customer Service Representative

    1 month ago

    Peterlee, Durham, United Kingdom MTrec Commercial Full time

    Company Benefits:Competitive salary and bonus structureGenerous annual leave and bank holidaysDeath in service cover and private medical insuranceHealth cash plan and company pension schemeContinuous development opportunities and language learning supportRelaxed office environment with fresh fruit and social eventsAt MTrec Commercial, we offer a supportive...

  • Bilingual Customer Service Representative

    1 month ago

    Peterlee, Durham, United Kingdom MTrec Commercial Full time

    Company Benefits:Competitive salary and bonus structureGenerous annual leave and bank holidaysDeath in service cover and private medical insuranceHealth cash plan and company pension schemeContinuous development opportunities and language learning supportRelaxed office environment with fresh fruit and social eventsAt MTrec Commercial, we offer a supportive...

  • Bilingual Customer Service Representative

    4 weeks ago

    Peterlee, Durham, United Kingdom MTrec Commercial Full time

    Company Benefits:Competitive starting salary and bonus structureGenerous annual leave package with 33 days and 8 bank holidaysDeath in service cover and private medical insuranceHealth cash plan and company pension schemeContinuous development opportunities and language learning supportRelaxed office environment with fresh fruit, tea, coffee, and...

  • Customer Service Representative

    4 weeks ago

    Peterlee, Durham, United Kingdom Auxillis Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving customer queries in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve issues...

  • Customer Service Representative

    4 weeks ago

    Peterlee, Durham, United Kingdom Auxillis Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving customer queries in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve issues...

  • Class 2 Service Driver

    4 weeks ago

    Peterlee, Durham, United Kingdom PHS Group Full time

    Job Title: Class 2 Service DriverAs a key member of our Healthcare Division, you will play a vital role in the success of phs. Your excellent customer service skills will help keep our customers happy and ensure they remain our customers.Responsibilities:Collect health-related waste products, including pharmaceutical, non-hazardous, and hazardous...

Service Advisor Collections Specialist

2 months ago

Peterlee, Durham, United Kingdom Everflow Full time

About the Role

We are seeking a highly skilled and experienced Service Advisor to join our dynamic team at Everflow. As a key player in our Collections and Recovery department, you will be responsible for contacting legal partners and business customers on a daily basis to manage the collections process from start to finish.

Key Responsibilities

  • Liaise with third-party debt partners to ensure effective communication and resolution of outstanding debt
  • Proactively chase and collect outstanding debt on assigned ledgers, implementing payment plans where necessary
  • Chase and collect cash from business customers, resolving invoice queries in a timely manner
  • Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
  • Weekly reporting on account and ledger status, escalating problematic accounts to the Collections and Recovery Manager as required
  • Deliver exceptional customer service, building strong relationships with customers and resolving issues in a professional and empathetic manner

Requirements

  • Experience within a Collections/Credit Control role in a high-volume environment
  • Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of customers' circumstances
  • Excellent communication and organisational skills, with the ability to prioritise and manage own workload
  • Engage positively with team meetings, huddles, and wider business forums, supporting team members with workload during times of absence or high activity
  • Responsive to changing processes and environment, with excellent analytical and numeracy skills
  • Ability to cope well under pressure, with a self-motivated and team-player attitude
  • Some experience in a legal capacity is desirable but not essential

What We Offer

  • Annual salary reviews, with up to 7% employer pension contribution
  • Continuous support, personalised development, and top-notch training to fuel your professional journey
  • Quarterly awards and annual bonuses, with an amazing reward and recognition system
  • Generous annual leave of 25 days plus bank holidays, with flexibility to buy or sell up to 5 days of annual leave
  • Comprehensive life insurance covering you up to 3x your salary, with enhanced parental leave
  • Access to well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical, and physio
  • Free onsite gym, 20% café discount, pool table, ping pong table, and arcade machine
  • Hybrid working, with the flexibility to work from home 3 days per week once you've conquered the probationary period
  • Free breakfast, served daily, as well as our monthly breakfast buffet
  • A vibrant social calendar, including summer and Christmas parties, as well as regular team social events
  • Friday drinks, a perfect segue into the weekend
  • Simple, convenient free parking, and a cycle to work scheme to promote health, save money, and reduce emissions in your daily commute

About Everflow

Everflow is an award-winning, innovative utilities company, serving businesses across the UK with 'Excellent' rated, environmentally friendly water supply and waste collection services. Our mission is to 'make utilities simple,' which is why all our services are designed to save customers time and money, freeing them up to focus on growing their business.

We are a market-leader in terms of software innovation and carbon offsetting too. We offset 100% of our customers' carbon emissions and our custom-built software has been key to Everflow becoming the fastest-growing business utilities company in the UK.

Join Our Team

We are committed to welcoming, listening, engaging, resolving, and amaze our customers every single day. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you