Residential Services Officer

4 weeks ago


Acton, Shropshire, United Kingdom THEBARNETGROUP LIMITED Full time
Position Overview:

We are seeking two dedicated professionals to fill the roles of Housing Officers within our Neighbourhood Housing Team. This includes:
- 1 Permanent Position
- 1 Fixed Term Contract for 12 Months

About The Barnet Group:

The Barnet Group is committed to fostering a diverse and inclusive workplace where every employee can thrive. Our team of 1000 colleagues works tirelessly to positively impact over 14,000 families in the vibrant communities of Barnet.


Role Responsibilities:

As a Housing Officer, you will be responsible for:

  • Managing the tenancies and leases of approximately 900 residents.
  • Supporting residents in maintaining their tenancies and leases.
  • Contributing to the development of safe and healthy neighbourhoods by addressing low-level nuisances.
  • Conducting tenancy and estate inspections, including welcoming new tenants.
  • Identifying and assisting vulnerable residents to ensure their needs are met.

Qualifications:

To excel in this role, you should possess:

  • Exceptional customer service and support skills.
  • Experience in collaborative partnership working and relationship building.
  • The ability to manage multiple tasks and organize your workload effectively.
  • Strong verbal and written communication skills.

What We Offer:

At The Barnet Group, we prioritize creating a supportive and rewarding work environment. Our benefits include:

  • Competitive salary aligned with the London Living Wage.
  • 25 days of annual leave, increasing with service.
  • Options to buy or sell up to five days of annual leave annually.
  • Life assurance equivalent to three times your annual salary.
  • Access to an Employee Assistance Programme.
  • Opportunities for volunteering and flexible working arrangements.
  • Comprehensive pension and flexible benefits package.
  • Career development through mentoring and apprenticeship programs.
  • Extensive training opportunities via our learning platform.

Our Commitment:

We believe in the importance of inclusion and diversity within our workforce. Our values guide our actions:

  • Respect: We value each other and our customers.
  • Solution-Oriented: We strive to meet the needs of individuals.
  • Impactful: We aim to make a positive difference in people's lives.
  • Person-Centered: We treat everyone as unique, recognizing that one size does not fit all.


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