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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.
Key Responsibilities- Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
- Work together with colleagues to solve problems for customers and members, ensuring a positive shopping experience.
- Maintain a safe and legal store environment, ensuring shelves are stocked, prices are accurate, and temperatures are controlled.
- Support the introduction of new products and services, making changes feel natural and sharing experiences with colleagues.
- Get involved in local community activities and events, promoting Co-op's commitment to community engagement.
- 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream, a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday, including bank holidays, pro rata for part-time colleagues.
- Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rota shared three weeks in advance, accessible on your phone.
- Cycle-to-work scheme.
We're a values-driven organization that prioritizes diversity, equity, and inclusion. We celebrate our differences and recognize the importance of our teams reflecting the communities we serve. If you're passionate about delivering exceptional customer service and making a positive impact in your community, we'd love to hear from you.
