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Helpdesk and Administration Specialist

2 months ago

London, Greater London, United Kingdom KMK Recruitment Full time
Job Description

We are seeking a highly organized and communicative Residential Property Manager to join our team at KMK Recruitment. As a key member of our property management team, you will be responsible for providing exceptional customer service and support to our clients and contractors.

Key Responsibilities:

  • Maintain regular communication and updates with internal and external stakeholders
  • Manage and coordinate contractors to ensure swift resolution of issues
  • Ensure maintenance and compliance documentation is up to date in our system
  • Provide weekly reactive job reports to the property team detailing job status and updates

Additional Responsibilities:

  • Assist the residential team with routine tasks, including inputting leases, drafting and sending tenancy documents, and managing the tenancy credit referencing process
  • Manage the residential welcome and exit processes, including welcome packs, meeting tenants, and deposit administration
  • Liaise with tenants, letting agents, and other third parties to ensure seamless communication
  • Manage vacant unit post and associated utility changes
  • Ensure property and compliance data is kept up to date on central systems
  • Manage the key process and access cards for agents, customers, and contractors
  • Assist the team with collection of arrears and account queries as required
  • Perform daily administration tasks for the wider property team, including fielding calls, diary management, and data entry

Requirements:

  • Working towards or interested in obtaining RICS, IRPM, ARLA, or equivalent certification
  • At least two years' experience running a busy property helpdesk and supporting residential property management
  • Strong practical knowledge of the end-to-end letting process and associated legislations and best practice
  • Good technical knowledge and understanding of leases
  • First-class communication skills and ability to build relationships at all levels

What We Offer:

  • A competitive salary
  • Pension and private healthcare benefits
  • Life assurance and gym and spa membership
  • A flexible working program with 3 days in the office and 2 days at home

About Us:

KMK Recruitment is a leading recruitment agency specializing in property and construction recruitment. We are committed to providing exceptional service and support to our clients and candidates.