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2 months ago
Company Overview
Freshworks is dedicated to simplifying the way businesses engage with their customers and employees. Our innovative approach to software development ensures that our solutions are not only affordable but also quick to implement and user-friendly. With our headquarters in San Mateo, California, we have a diverse team spread across 13 global locations, serving over 65,000 clients ranging from startups to established enterprises. Our software-as-a-service offerings enhance both customer experience (CRM, CX) and employee experience (ITSM).
Our cloud-based suite includes tools such as Freshdesk for comprehensive customer support, Freshsales for sales automation, Freshmarketer for marketing automation, Freshservice for IT service management, and Freshchat featuring AI-driven bots, all supported by our Neo platform of shared services.
Freshworks has received recognition in major media outlets including CNBC, Forbes, Fortune, and Bloomberg, and has been honored as a BuiltIn Best Place to Work in San Francisco and Denver for the past three years. Our products have earned top ratings from TrustRadius and G2 for their exceptional features, value, and customer relationships.
Role Overview
At Freshworks, we recognize that many individuals find business software cumbersome and frustrating. Our mission is to create sophisticated yet enjoyable software solutions. We are in search of a Lead Value Engineer to join our expanding GTM team across North America, Europe, and APAC. If you possess strong analytical skills and a passion for value-driven sales, we would like to connect with you. Your ability to communicate effectively and build mathematical value models will be essential in this role. If you thrive in a dynamic and rapidly growing environment, we encourage you to reach out.
As a member of our Value Engineering team, you will work closely with sales account teams to develop and present business cases based on a value-oriented methodology. Your contributions will help standardize our value-based solutions and integrate them into our sales strategy.
Key Responsibilities
- Conduct value discovery sessions with Freshworks prospects and clients, documenting objectives to showcase measurable business value.
- Clearly articulate the disparity between the client's current situation and their desired outcomes.
- Develop analytical models and tailored executive presentations for key accounts.
- Collaborate with sales enablement to provide training on leveraging Value Engineering content and resources.
- Gather and analyze key metrics from Freshworks and the industry to identify trends and benchmarks.
- Partner with fellow value engineers, account executives, and solution engineers to contribute to comprehensive value assessments.
- Assist in the creation and delivery of executive-level presentations in client engagements.
Qualifications
- A minimum of 3 years of relevant experience in Value Engineering, Pre-sales Value Consulting, Solution Engineering, or management consulting.
- Proficiency in financial analysis and modeling, particularly in ROI and TCO concepts to substantiate business cases.
- Exceptional communication and presentation skills are essential for success in this role.
- A blend of business insight and technical knowledge, enabling effective engagement in discussions around technology and business strategy.
- Ability to influence executives and C-Suite leaders with credibility and enthusiasm.
- A proactive, high-energy individual comfortable with ambiguity and capable of driving initiatives independently.
- Strong collaborative skills to work effectively across sales, onboarding, sales enablement, and marketing teams.
- Familiarity with technology and enterprise software is preferred, especially in CRM, ITSM, and customer service solutions.
- Proficiency in English is required.
Additional Information
Benefits
- 25 days of annual Paid-Time-Off (PTO)
- Life and Long-Term Disability insurance
- Comprehensive Medical Insurance
- Company-funded Employee Assistance Program (EAP) for you and your family
- Discounted Tax Support Services
At Freshworks, we are committed to fostering a global workplace that allows everyone to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity enriches our work environment and drives the success of our employees, communities, and business.
