Clinical Support Assistant
3 weeks ago
We are proud to be partnering with a healthcare clinic to recruit a Patient Support Coordinator to join their growing team on a permanent basis.
This is a full-time position with a salary of £23,400. Additional benefits include 25 days annual leave + bank holidays, pension contribution, and healthcare cash plan.
Key Responsibilities- Act as the first point of contact with the clinic for patients, taking bookings, making initial consultation appointments, and sending out information packs.
- Effectively use the patient portal to ensure timely communication with patients.
- Data inputting, including patient demographic details and referral details.
- Making patient appointments as appropriate.
- Sharing responsibility for all general patient correspondence and orders within the database.
- Preparing standard letters, emails, and enclosures ensuring accuracy, appropriate inserts/attachments, and associated filing is complete.
- Archiving and recall of patients' notes, keeping accurate records to ensure traceability.
- Providing cover for Patient Services staff on an ad hoc basis.
- Pro-actively managing your own caseload and ensuring that patient pathways are being adhered to.
- Acting as a primary contact point for a patient caseload and supporting patients throughout their journey, including pro-active contact at identified touch points - Offering information, advice, and support as appropriate.
- Strong customer/communication skills.
- Handling sensitive data with absolute discretion.
- Ideally have a background in the healthcare sector or customer service/call centre experience.
- Experience in the use of databases.
- 25 days annual leave + bank holidays.
- Healthcare cash plan.
- Company pension plan.
- Bonus schemes.
- Career progression opportunities.
- Monday - Friday.
- 37.5 hours.
- 8.00am - 4.00pm.
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