Clinical Support Team Administrator
7 months ago
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us
JOB DESCRIPTION/PERSON SPECIFICATION
YOUR APPLICATION
**Job overview**:
This is an exciting opportunity for an Administrator who has an interest in the wellbeing of our service users and who has the passion to provide strong administration support, essential for the successful and efficient operation of our teams.
- Do you have excellent communications skills and a keen eye for detail?
- Can you effectively manage multiple tasks and priorities?
- Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?
If you have said ‘Yes’ to each of the above, then we might just have the role for you.
**Main duties of the job**:
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills with a dedication to confidentiality and service user experience.
Previous administration experience is essential. The role will include but is not limited to general administration, minuting meetings, diary management and entering patient data.
You will be working in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential.
**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
**Why work for us?** We are an improving Trust, with ambitious aspirations and pushing ahead with exciting transformation work. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
**Why Norfolk and Suffolk?** The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum, increasing to 33 days per annum based on length of service (plus paid bank holidays), pro rata for part time staff.
**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:
- NVQ 3 in Business Administration or equivalent of working towards
- NVQ 2 Customer Services or equivalent
- Pitmans/RSA III typing/word processing or equivalent secretarial experience at intermediate level
**Experience**:
**Essential criteria**:
- Experience of arranging meetings, using agenda, taking minutes and distribution
- Working under pressure and own initiative with mínimal supervision
- Experience of working with microsoft packages
**Desirable criteria**:
- Knowledge of Trust electronic record system
- EQUAL OPPORTUNITIES_Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief._
- As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you
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