Third Party Coordinator

3 weeks ago

London, Greater London, United Kingdom Block Full time
Job Summary

We are seeking a highly skilled Third Party Coordinator to join our Compliance team at Block. As a key member of our team, you will be responsible for the day-to-day oversight and coordination of services received from intragroup services and external third-party service providers (TPSPs/OSPs).

Key Responsibilities

  • Produce relevant management information on the performance and delivery of outsourced services, including reporting of any control issues, breaches, or incidents, and providing this to the SIL Outsourcing Oversight Committee.

  • Ensure the completeness of Outsourcing Risk and Criticality Assessments, Due Diligence, and Outsourcing Contracts for all OSPs for periodic/trigger-based reviews and obtain approvals prior to any engagement.

  • Ensure any Outsourcing Contract meets the requirements as contained within the outsourcing policy.

  • Manage and/or oversee any proposed changes in the nature of any Outsourced Arrangements and where necessary, ensure that all relevant outsourcing documentation has been updated and approvals received prior to the change being made.

  • Ensure effective SLAs are in place with the OSPs and exit plans are in place for critical services.

  • Responsible for establishing KPIs, either directly or indirectly (via the outsourcing recipient).

  • Accountable for end-to-end management of oversight of outsourcing arrangements on behalf of SIL.

  • Ensure performance is monitored and measured against agreed KPIs such as quality, delivery timeliness, cost management, and compliance.

  • Conduct service review meetings to discuss performance, service changes/enhancements, and any issues.

  • Manage any performance issues with OSPs, including any mitigation plans, using support from the Third Party & Outsourcing Risk Manager.

  • Provide support to the development of the Third Party & Outsourcing Risk Management Program.

Requirements

  • 4+ years of experience within payments/e-money or other regulated financial services firms.

  • Experience working in outsourced service providers and vendor relationship management.

  • Relevant experience and in-depth knowledge of outsourcing regulations, especially EBA and Financial Conduct Authority outsourcing guidelines.

  • Excellent communication and organizational skills.

  • Self-starter with the ability to work in a fast-paced environment.

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