Customer Service Representative
3 days ago
Customer Service Role
About the Job
We are seeking a skilled Customer Service Advisor to join our team at CMS. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and scheduling appointments for our engineers to carry out repairs and maintenance in domestic properties.
Key Responsibilities
- Customer Service: Handle inbound calls from customers, responding to their queries and concerns in a professional and courteous manner.
- Appointment Scheduling: Schedule appointments for our engineers to carry out repairs and maintenance in domestic properties.
- Communication: Liaise with customers on job progress, providing updates and resolving any issues that may arise.
- Administration: Perform general administrative tasks, such as data entry and record-keeping.
Requirements
- Customer Service Experience: Proven experience in a customer-facing role, with excellent communication and interpersonal skills.
- Technical Skills: Proficient in using computer systems and software, with the ability to learn new systems quickly.
- Team Player: Ability to work effectively as part of a team, with a positive and flexible attitude.
What We Offer
- Competitive Salary: A competitive salary, with opportunities for career progression and professional development.
- Excellent Benefits: A range of excellent benefits, including a generous holiday allowance and opportunities for overtime.
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