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Family Support Services Officer
3 months ago
Position Overview: Major Recruitment Oldbury is seeking a dedicated Family Support Officer to provide essential support within the temporary accommodation sector. This role is designed to ensure that individuals and families can maintain their housing stability and transition to permanent housing solutions.
Role Objectives: The primary aim of this position is to deliver a responsive and customer-oriented tenancy support service that assists residents in sustaining their temporary accommodation and successfully moving into secure housing.
Key Responsibilities:
- Provide a high-quality tenancy support service, adapting to the evolving needs of residents and relevant legislation.
- Facilitate resident inductions, issue license agreements, and conduct group meetings to foster community engagement.
- Assist residents in building support networks and participating in local community activities.
- Ensure residents access necessary support as outlined in their Personal Housing and Move On plans.
- Make referrals to appropriate support agencies, empowering residents to manage their finances and enhance their independence.
- Process housing benefit and discretionary housing payment claims to mitigate the risk of rent arrears.
- Collaborate with finance officers to address non-payment issues effectively.
- Maintain accurate records of income received and ensure compliance with established procedures.
- Attend court proceedings related to evictions when necessary.
- Support the preparation of documentation for tenancy suitability reviews and court cases.
- Perform administrative and reception duties as required.
- Ensure resident records are meticulously maintained and updated.
- Monitor building access, ensuring compliance with signing in and out protocols.
- Report any safeguarding concerns and health & safety risks to the appropriate personnel.
- Conduct routine safety checks, including fire alarm tests and health & safety inspections.
Candidate Requirements:
- Possession of a clear Enhanced DBS check.
- Strong proficiency in English and Mathematics.
- Experience in customer service, preferably within a housing context.
- Background in frontline service roles, particularly with vulnerable populations.
- Proven experience in delivering tenancy support services.
- Ability to work effectively in a multi-disciplinary environment with strict deadlines.
- Experience in handling complex and sensitive situations with empathy.
- Strong collaboration skills with communities, partners, and stakeholders.
- Familiarity with administrative procedures and maintaining accurate records.
- Knowledge of landlord and tenant legislation and health & safety standards.
- Confidence in fulfilling spoken aspects of the role in English as required by immigration regulations.
- Strong organizational skills with the ability to manage a dynamic workload.
- Flexibility to work evenings, weekends, and cover shifts at short notice.
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