Contract Manager

3 days ago

Southall, Greater London, United Kingdom OCS Group Full time

ROLE OVERVIEW

OCS Group, a market leader in the Healthcare and Education sector, is seeking an experienced Contract Manager to lead a team of employees providing integrated Soft FM services to a prestigious NHS Mental Health contract in West London. The successful candidate will be responsible for managing operational teams, ensuring efficient and effective Catering and Cleaning services, and delivering services in line with agreed budgets and service specifications.

KEY RESPONSIBILITIES

  • Develop and implement operational procedures for the company.
  • Provide strategic and tactical support to all sites within the assigned portfolio of work.
  • Ensure ISO compliance on-sites in the managed portfolio.
  • Oversee the management of Catering and Cleaning services provided by both staff and sub-contractors to ensure compliance with service level agreements and budgetary considerations.
  • Develop and maintain relationships with client/end user decision makers.
  • Ensure professional quality of service delivery and compliance with legislative requirements.
  • Assist in the development of proposals, including client liaison, input into design, and developing of service delivery proposals and business growth.
  • Set and oversee budgets for each site within the managed portfolio.
  • Project manage new initiatives from inception to successful completion.
  • Provide monthly reports and management information in line with client requirements.
  • Drive forward service accreditations, social value, and environmental agendas.
  • Ensure compliance with all aspects of the contracts and responsible for all aspects of health and safety on site.

QUALIFICATIONS, SKILLS & EXPERIENCE

  • Strong numeracy and literacy skills.
  • Operational knowledge of budgets and P&L accounts.
  • Excellent interpersonal skills (communication, presentation, persuasion, and motivation).
  • Proven experience of managing outsourced commercial contracts for Catering and Cleaning (with Security experience a benefit but not essential).
  • Excellent organisational skills.
  • Lateral thinker (innovation).
  • Knowledge of NHS 2021 Cleaning standards.
  • Food Safety Level 3 (Level 4 desired).
  • Computer literate – Microsoft packages including Excel, Power BI, and the use of people management software.
  • IOSH.
  • Social values knowledge (desired).
  • IWFM Membership (desired).
  • Multi-Site management experience (desired).
  • Educated to degree level (desirable).

CORE EXPECTATIONS

  • To adhere to all company policies and procedures.
  • To operate within the company core values, Trust Respect, Empowerment, and Unity.
  • To attend training sessions and company briefings when required.
  • To comply with all health and safety regulations and to ensure that any incidents or concerns are reported to the line manager, safety audits are undertaken.
  • Holds and maintains a full UK driving license, with the ability to travel to multiple sites.
  • Perform audits/management across all contract sites are actioned.
  • To support the wider business when appropriately requested by the Area Director.
  • Flexible in the working approach to ensure service excellence.

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