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Service Advisor

2 months ago

Epsom, Surrey, United Kingdom Pybus Recruitment Ltd Full time
Job Title: Service Advisor

Location: Epsom, Surrey

Salary: Up to £34,000 (depending on experience) + bonus (OTE £40,000+)

Department: Aftersales

Our client, a leading employer in the industry, is seeking a highly skilled Service Advisor to join their team in Epsom, Surrey. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring a high standard of quality workmanship.

Job Purpose:

To drive the standard in customer care and deliver a courteous and efficient reception, ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan' and support continuous process improvement.

You will demonstrate our client's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.

Key Responsibilities:
  • Drive the standard in customer care with the diverse customer base
  • Manage the relationship between customer and dealership
  • Manage the service process effectively
  • Go beyond process in delivering exceptional customer service
  • Deliver effective value-added sales solutions to customers to ethically promote the wide range of our client's products and services
Requirements:
  • Administrative experience
  • Able to handle sensitive and confidential information
  • Excellent communication and customer service skills with experience handling complaints
  • Evidence of customer-facing administrative experience
  • Experience in a selling/customer service environment
  • Full driving license held for a minimum of 6 months with fewer than 9 penalty points
  • Evidence of 'Right to work in the UK'
Benefits:
  • Industry-leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Bonus payments based upon your performance
  • Pension Scheme & Life Assurance
  • Ford Privilege vehicle purchase scheme
  • Discount on Service, Bodyshop, and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website