Customer Service Representative

4 days ago

Wigan, Wigan, United Kingdom Calisen Metering Full time
About Calisen Metering

We are Calisen Metering, a leading provider of essential energy infrastructure assets that offer smarter energy solutions for all.

Job Title: Customer Service Advisor

We are seeking a highly motivated and customer-focused individual to join our vibrant call centre team as a Customer Service Advisor. As a key member of our operations team, you will play a crucial role in keeping our customers happy and satisfied with our services.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work collaboratively with internal teams to ensure seamless customer experience.
  • Meet or exceed performance targets and key performance indicators (KPIs).
What We Offer:
  • A competitive annual salary review.
  • A generous holiday allowance: 30 days, increasing to 33 days with yearly service (inclusive of Bank holidays).
  • Company sick pay.
  • Enhanced maternity & paternity leave.
  • Pension plan.
  • Membership to our Health Shield benefits program, where you can enjoy discounts on daily essentials, leisure activities, and claim back on health-related expenses.
  • Access to a 24/7 Employee Assistance Plan Helpline.
  • Free on-site car parking, including access to electric vehicle charging points at no extra cost.
  • Opportunities for professional growth and advancement in a market leading, rapidly expanding company.
Requirements:
  • Energetic candidates with a solid educational background (at least GCSE level).
  • Amazing telephone skills and able to navigate Microsoft Office confidently.
  • Able to thrive in a fast-paced environment, especially if you've worked in customer service before in either telephone-based setups or face-to-face. Bonus points for call centre experience.
  • Superb communication & people skills.
  • A team player with a knack for collaboration while also able to shine and show initiative.
  • Excellent organisational and administrative skills.
Working Arrangements:

We offer a hybrid working setup, allowing you to work from the comfort of your own home, while still connecting with your team at our Wigan call centre HQ at least two days a week. All roles will be based out of our Wigan office; therefore, you will need to be within a reasonable distance to Wigan.

We have various shift patterns available, including full-time, part-time, weekend, and night shifts. Please select the shift pattern you're hoping for on your application, and we'll contact you when we have a vacancy.

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