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Configuration Specialist
2 months ago
The successful candidate will play a crucial role in ensuring the efficient operation of telecommunications systems within our organisation. This involves managing and optimising various telephony solutions to facilitate seamless communication both internally and externally.
Key Responsibilities:- Manage the Microsoft 365 environment to ensure smooth operation and optimal utilisation of its features.
- Oversee the configuration, maintenance and administration of telephony systems, including PBX, VoIP, and cloud-based solutions.
- Integrate telephony systems with other business applications and processes to enhance productivity and streamline communication workflows.
- Monitor and optimise telephony infrastructure to ensure high call quality, reliability and availability for users.
- Provide technical support and troubleshooting assistance to resolve telephony-related issues promptly and minimise disruptions to business operations.
- Implement security measures and ensure compliance with regulatory requirements to protect sensitive communication data and maintain confidentiality.
- Conduct training sessions and provide guidance to users on telephony system usage, features and best practices to maximise adoption and utilisation.
- Familiarity with Microsoft 365 suite, especially Teams and its telephony features such as Direct Routing, Calling Plans, Auto Attendants and Call Queues.
- A working knowledge of telephony hardware such as IP phones, gateways and session border controllers (SBCs) and their integration with Microsoft Teams.
- An understanding of networking principles, including LAN/WAN configurations, VPNs, routing and firewall management to support VoIP deployments.
- Proficiency in VoIP protocols like SIP (Session Initiation Protocol), RTP (real-time Transport Protocol) and SRTP (Secure Real-time Transport Protocol).
- A comprehensive understanding of telephony systems, including traditional PBX, VoIP, SIP, and cloud-based telephony solutions.
- Excellent client-facing skills and ability to communicate with IT professionals.
- The ability to manage your own workload well, working to challenging deadlines and working on your own initiatives.
- The capability to utilise the skills of other members of the team.
