Head of External Communications

6 days ago

Manchester, United Kingdom TalkTalk Full time

Job Summary:

TalkTalk is seeking a highly experienced and skilled Head of External Communications to lead our PR, Corporate Communications, and Press Office functions. As a key member of our Corporate Affairs team, you will be responsible for protecting and promoting our reputation, managing our PR agency, and developing our corporate social media strategy.

Key Responsibilities:

  • Lead the strategic direction of TalkTalk's PR, Press Office, and Corporate Communications
  • Manage and develop the External Communications team under the direction of the Director of Corporate Affairs
  • Deputise for the Director of Corporate Affairs on ad hoc financial and Group communications when needed
  • Oversee the press office function, providing support with responses to reactive media inquiries and acting as a senior adviser on incidents
  • Collaborate with the marketing, commercial, product, and customer services teams to deliver key business priorities
  • Develop and deliver strategic PR objectives and plans to ensure a constant high profile while also guarding the brand's reputation
  • Provide oversight for the PR agency and press monitoring provider, having overall responsibility for their understanding of our priorities and quality of delivery
  • Maintain close relationships with a range of internal stakeholders to ensure coordination of communications

Requirements:

  • Strong experience working in PR and Communications, preferably in an in-house setting
  • Experience of managing and guiding a PR agency
  • Experience of planning and managing multiple PR campaigns at the same time as overseeing a busy press office and managing reputational issues
  • Experience of financial communications is desirable
  • Highly organised and comfortable managing several projects simultaneously
  • Experience of communications measurement tools

What We Offer:

  • A dynamic and inclusive work environment
  • The opportunity to work with a leading telecommunications company
  • A competitive salary and benefits package

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