Head of External Communication

6 days ago

Manchester, United Kingdom TalkTalk Full time

Head of External Communications – maternity cover


Check out the role overview below If you are confident you have got the right skills and experience, apply today.

The role:

We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency which you will manage as part of your role. The External Communications team is part of Corporate Affairs, which also covers TalkTalk’s public affairs and regulatory relationships. You will report into the Director of Corporate Affairs and deputise for them on ad hoc financial and Group communications as needed.

This is a fixed-term role to cover maternity leave starting at the end of November 2024.

Responsibilities:

  • Lead the strategic direction of TalkTalk’s PR, Press Office and Corporate Communications.
  • Manage and develop the External Communications team under the direction of the Director of Corporate Affairs.
  • Deputise for the Director of Corporate Affairs on ad hoc financial and Group communications when needed, as well as sign offs.
  • Provide counsel to senior leaders on reputational matters when needed, including the preparation of key messages.
  • Oversee the press office function, providing support with responses to reactive media inquiries and acting as a senior adviser on incidents.
  • Collaborate with the marketing, commercial, product and customer services teams to deliver key business priorities.
  • Develop and deliver strategic PR objectives and plans to ensure a constant high profile while also guarding the brand’s reputation.
  • Ensure a regular drumbeat of national, trade and regional media coverage with the support of your team.
  • Provide oversight for the PR agency and press monitoring provider, having overall responsibility for their understanding of our priorities and quality of delivery.
  • Develop our corporate social media strategy, helping us drive up quality awareness and impact.
  • Develop meaningful measurement across all areas of your responsibilities and ensure appropriate awareness across the business.
  • Build and maintain media relationships.
  • Maintain close relationships with a range of internal stakeholders to ensure coordination of communications, not least with internal communications colleagues and others as appropriate.

Skills and requirements:

  • Strong stakeholder management, including senior leaders, external partners and media
  • Strong experience working in PR and Communications, preferably in an in-house setting
  • Experience of managing and guiding a PR agency
  • Experience of planning and managing multiple PR campaigns at the same time as overseeing a busy press office and managing reputational issues
  • Experience of financial communications is desirable
  • Strong copywriting and grammar skills
  • Highly organised and comfortable managing several projects simultaneously
  • Solid knowledge of social media platforms
  • Experience creating and running social activity, including influencer campaigns
  • Experience of communications measurement tools
  • Telecoms experience is desirable

Location:

  • This role could be based in Salford or London – some travel will be required between the two locations each month.

Other information:

  • A small amount of weekend press office cover is required - approximately two hours each month.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

  • Head of External Communications

    3 days ago

    Manchester, United Kingdom TalkTalk Full time

    Job DescriptionJob Title: Head of External CommunicationsJob Summary:We are seeking a highly skilled and experienced Head of External Communications to lead our PR, Corporate Communications, and Press Office functions. As a key member of our Corporate Affairs team, you will play a critical role in protecting and promoting TalkTalk's reputation.Key...

  • Head of External Communications

    3 days ago

    Manchester, United Kingdom TalkTalk Full time

    Job DescriptionJob Title: Head of External CommunicationsJob Summary:We are seeking a highly skilled and experienced Head of External Communications to lead our PR, Corporate Communications, and Press Office functions. As a key member of our Corporate Affairs team, you will play a critical role in protecting and promoting TalkTalk's reputation.Key...

  • Head of External Communication

    3 weeks ago

    Manchester,, Greater Manchester, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role:We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency...

  • Head of External Communication

    3 weeks ago

    Manchester, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role: We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency...

  • Head of External Communication

    2 weeks ago

    Manchester, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role: We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency...

  • Head of External Communication

    3 weeks ago

    Manchester, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role:We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency...

  • Head of External Communication

    3 weeks ago

    Manchester, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role:We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency...

  • Head of External Communication

    2 days ago

    Manchester, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover You could be just the right applicant for this job Read all associated information and make sure to apply.The role:We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of...

  • Head of External Communications

    6 days ago

    Manchester, United Kingdom TalkTalk Full time

    Job DescriptionJob Title: Head of External CommunicationsJob Summary:We are seeking a highly experienced and skilled Head of External Communications to lead our PR, Corporate Communications, and Press Office functions. As a key member of our Corporate Affairs team, you will play a critical role in protecting and promoting TalkTalk's reputation.Key...

  • Head of External Communications

    6 days ago

    Manchester, United Kingdom TalkTalk Full time

    Job Summary:TalkTalk is seeking a highly experienced and skilled Head of External Communications to lead our PR, Corporate Communications, and Press Office functions. As a key member of our Corporate Affairs team, you will be responsible for protecting and promoting our reputation, managing our PR agency, and developing our corporate social media...

  • Head of External Communication

    3 weeks ago

    Manchester Area, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role:We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency...

  • Head of External Communication

    2 weeks ago

    Manchester Area, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role: We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR...

  • Head of External Communication

    3 weeks ago

    Manchester Area, United Kingdom TalkTalk Full time

    Head of External Communications – maternity cover The role:We are recruiting for a Head of External Communications to lead across PR, Corporate Communications and Press Office. The External Communications team is made up of a small number of specialists who play a key role in protecting and promoting TalkTalk’s reputation, in addition to a PR agency...

  • External Communications Director

    4 days ago

    Manchester, United Kingdom Ministry of Justice Full time

    Job SummaryWe are seeking a skilled Communications Manager to join our team at the Ministry of Justice. As a key member of our External Communications team, you will play a vital role in creating and delivering operational campaigns and events across our portfolio of channels.**Key Responsibilities:**Plan, schedule, and publish digital campaigns in line with...

  • External Communications Director

    4 days ago

    Manchester, United Kingdom Ministry of Justice Full time

    Job SummaryWe are seeking a skilled Communications Manager to join our team at the Ministry of Justice. As a key member of our External Communications team, you will play a vital role in creating and delivering operational campaigns and events across our portfolio of channels.**Key Responsibilities:**Plan, schedule, and publish digital campaigns in line with...

  • Head of Communications

    2 months ago

    Manchester, United Kingdom Chetham's School of Music Full time

    We are looking for a Head of Communications to cover a 9–12-month maternity contract. This is a senior role, and you will have strategic oversight of all communications, both internal and external, relating to the three arms of the organisation. Reporting to the Creative Commercial Director, you will manage a team to implement our communications strategy...

  • Head of External Communications and Reputation Management

    4 days ago

    Manchester, United Kingdom TalkTalk Full time

    About the RoleWe are seeking a highly skilled and experienced Head of External Communications to lead our External Communications team and drive our reputation management strategy.Key ResponsibilitiesLead Strategic Communications: Develop and implement a comprehensive communications strategy to protect and promote TalkTalk's reputation.Manage External...

  • Head of External Communications and Reputation Management

    4 days ago

    Manchester, United Kingdom TalkTalk Full time

    About the RoleWe are seeking a highly skilled and experienced Head of External Communications to lead our External Communications team and drive our reputation management strategy.Key ResponsibilitiesLead Strategic Communications: Develop and implement a comprehensive communications strategy to protect and promote TalkTalk's reputation.Manage External...

  • Head of External Communications and Reputation Management

    6 days ago

    Manchester, United Kingdom TalkTalk Full time

    About the RoleWe are seeking a highly skilled and experienced Head of External Communications to lead our PR, Corporate Communications, and Press Office functions. As a key member of our Corporate Affairs team, you will play a critical role in protecting and promoting TalkTalk's reputation.Key ResponsibilitiesLead Strategic Direction: Develop and implement a...

  • Head of Communications

    2 months ago

    Manchester, United Kingdom Chetham's School of Music Full time

    We are looking for a Head of Communications to cover a 9–12-month maternity contract. This is a senior role, and you will have strategic oversight of all communications, both internal and external, relating to the three arms of the organisation. Reporting to the Creative Commercial Director, you will manage a team to implement our communications...