Front of House Team Lead

2 days ago

Hungerford, West Berkshire, United Kingdom Honesty Group Full time
About Honesty Group

Honesty Group is a food business that prioritizes transparency and quality in its operations. Founded in 2014, the company has grown to include multiple pubs, farm shops, and coffee shops.

Job Opportunity

We are seeking an exceptional Front of House Supervisor to join our team at the Crown and Garter. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the pub, ensuring smooth service delivery, and promoting a positive customer experience.

Main Responsibilities
  • Manage bar, restaurant, and hotel shifts, including organizing service, preparing rotas, and checking in and out hotel guests.
  • Ensure efficient close of pub, cash up, and secure the premises when leaving.
  • Oversee cellar management, stock control, and rotation.
  • Carry out new staff induction and training.
  • Liaise with the Head Chef and Kitchen team to ensure new menu production, event management, and FOH training.
  • Adhere to and maintain H&S, Licensing Legislation, and Fire Evacuation procedures.
  • Oversee hotel reservations, bookings, and group reservations, including check-ins, check-outs, invoicing, and payments.
  • Support the coffee shop team on a day-to-day basis, ensuring stock and staff levels are adequate.
Key Competencies
  • Team Player
  • Computer Literate
  • Leadership skills
  • Previous experience in working in a pub/hotel with rooms
  • Able to work in a fast-paced environment where quality, standards, and customer satisfaction are priority
  • Honesty and integrity
  • Interpersonal skills
  • Communication skills
What We Offer

We provide a range of benefits, including secure employment, competitive wages, full training and development opportunities, free meals on duty, and discounts on products and services.

We are committed to supporting our staff's career growth and development, with opportunities for progression and advancement within the company.

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