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Residential Lodge Manager

2 months ago


Portsmouth, Portsmouth, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking an experienced and customer-focused individual to join our team as a Residential Lodge Manager. This exciting opportunity will see you working in a dynamic and supportive environment, providing exceptional service to our Home Owners and contributing to the success of our retirement development.

As a Residential Lodge Manager, you will be responsible for managing the day-to-day operations of the Lodge, ensuring the highest standards of customer service and maintaining a safe and secure environment for our residents. You will work closely with our Area Manager and other colleagues to deliver a first-class service and provide a positive experience for our Home Owners.

About You

We are looking for someone who is passionate about delivering exceptional customer service and has a background in administration and customer-facing roles. You will be an effective communicator, able to build strong relationships with our residents, contractors, and internal colleagues. Your experience of using Microsoft Office applications, including Outlook, will be beneficial in this role.

You will be a team player, able to work independently and as part of a team, with a flexible approach to working hours. You will be comfortable living on-site in the provided apartment, rent-free, and will be able to work in a fast-paced environment with a high level of social contact.

About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people. We are committed to delivering exceptional customer service and providing a positive experience for our Home Owners.

We are proud to be a professional, award-winning, customer-focused team, and we are looking for like-minded individuals to join us. If you are passionate about delivering exceptional customer service and have a background in administration and customer-facing roles, we would love to hear from you.

What We Offer
  • Remuneration includes a rent-free, 2-bedded apartment plus £19,500 per annum
  • Your partner and a small pet are welcome
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Thorough induction programme and ongoing training
  • Professional development and qualifications