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Training Specialist for Operations
2 months ago
Job Title: Operational Trainer
Department: Academy Training Team
Location: Peterborough, hybrid working available
Hours: 37.5 hours per week
Salary: Competitive, plus bonus
About the Role:
We are seeking an Operational Trainer to contribute to our ongoing success. The role involves delivering comprehensive induction training programs to new team members, ensuring that all training is conducted to a high standard. You will support and assess trainees appropriately while also focusing on the continuous improvement of training content centered around operational processes and customer engagement.
Key Responsibilities:
- Conduct all contact center inductions across various departments.
- Assist in the creation and regular updating of induction resources to ensure relevance and appropriateness.
- Collaborate with subject matter experts and stakeholders to guarantee the accuracy and clarity of training content.
- Design interactive and engaging training activities that accommodate diverse learning styles.
- Support upskilling initiatives in partnership with key stakeholders.
- Serve as a resource for training-related inquiries from new team members and People Managers.
- Maintain process documentation, ensuring all materials are current and relevant.
- Apply lean methodology concepts to training activities with appropriate guidance.
- Complete training records and assessments for all Academy team members at designated intervals to evaluate competency and provide feedback.
Skills & Experience:
- Exceptional communication skills, both verbal and written, with an engaging presentation style.
- Analytical mindset to identify areas for improvement in learning interventions.
- Strong collaboration skills to foster effective partnerships with stakeholders.
- Proactive self-starter with a commitment to personal development.
- Problem-solving abilities utilizing learning methodologies and collaboration.
- Proficient in designing high-quality training content.
- Adaptability and flexibility in training approaches.
- Attention to detail and strong organizational skills.
- Ability to work independently as well as part of a team.
- High professional standards and integrity, maintaining confidentiality.
Benefits:
- 33 days of holiday (including bank holidays).
- Personal health cash plan for expenses like dental and optical check-ups.
- Enhanced parental leave benefits.
- Life assurance equivalent to three times the basic salary.
- Complimentary breakfasts and fruit.
- Special birthday recognition for all employees.
What You Can Expect From Us:
At Activate Group, we prioritize the well-being of our team members. Whether you are working from our offices or remotely, we ensure you receive the necessary support to thrive.
We offer benefits that emphasize health and well-being, alongside recognition programs for outstanding employees, and additional perks to show our appreciation.
A Bit About Us:
Recognized by the Sunday Times as one of the UK's fastest-growing private companies, we employ over 700 team members nationwide. We collaborate with major fleets and insurance companies, assisting drivers involved in road incidents through our contact centers.
We manage every aspect of the repair process, utilizing our own body shops and a network of independent repair partners across the UK.
Purpose: To enhance someone's day positively.
Values:
- Accountability and initiative in all tasks.
- Continuous improvement through bold challenges.
- Teamwork and mutual respect in all interactions.
