Care Home Administrator

2 weeks ago

Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Full time
About the Role

We are seeking an experienced and dedicated Administrator to join our team at Barchester Healthcare. As a key member of our home's management team, you will provide essential support to the General Manager, ensuring the efficient running of our high-quality care home.

Key Responsibilities
  • Manage customer experience elements, including customer database management and showrounds for prospective families.
  • Drive occupancy and reputation of the care home as part of a community engagement team.
  • Support resident and family feedback with a focus on customer care.
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
  • Prepare payroll for home-based staff and provide advice and guidance on HR queries.
  • Ensure all personal files are stored securely and attend meetings to produce accurate notes and minutes.
  • Manage rotas, safe contents, petty cash, and resident fund accounts.
  • Update staff records with ad-hoc training, supervisions, and appraisals.
  • Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.
Requirements
  • Experience in a customer-facing role.
  • Previous involvement in HR administration and recruitment.
  • High level of attention to detail and ability to prioritize.
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook.
  • CIPD qualification beneficial.
Benefits
  • Rewarding Excellence bonus for Good or Outstanding CQC inspection.
  • Unlimited access to refer-a-friend scheme.
  • Free access to medical specialists and confidential counselling services.
  • Tax code review service.
  • Option to join monthly staff lottery.

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