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CRM Support Specialist
2 months ago
LMA Recruitment is seeking a highly organized and detail-oriented CRM Support Specialist to join our team. As a CRM Support Specialist, you will provide administrative support to the CRM Team, including data processing, organizing training events, and maintaining the CRM system.
Key Responsibilities- Administrative Support: Provide administrative support to the CRM Team, including data processing, organizing training events, and maintaining the CRM system.
- CRM System Maintenance: Contribute to maintaining and continuously improving the CRM system and associated documentation.
- Team Support: Support the CRM Team in achieving priorities and objectives, including the rollout of CRM to the whole organization.
- Customer Support: Provide a high level of customer care through face-to-face, telephone, and email enquiries.
- Documentation: Assist in maintaining documentation and version control on new projects and continuous improvements made to CRM systems.
- Experience: Experience in Microsoft Dynamics 365 or similar CRM systems, proficiency in MS Excel, Power Query, or similar software packages, and experience in customer support or helpdesk roles.
- Skills: Good oral and written communication skills, good organizational skills, proven ability to multitask, and excellent interpersonal skills.
- Education: Not specified
LMA Recruitment offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.