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Guest Services Supervisor

2 months ago

Newport, Newport, United Kingdom Aimbridge Hospitality Full time

Front Office Manager

Aimbridge Hospitality EMEA is a prominent division of the global Aimbridge Hospitality brand, managing a vast portfolio of over 1,600 hotels and resorts worldwide. Our partnerships include renowned brands such as Hilton, Accor, Marriott, and IHG, alongside independent boutique hotels.

What We Provide:

  • Access to a wide range of hotel discounts - Staff rates and up to 50% off on food & beverage and spa services
  • Wagestream - Access up to 40% of your pay and set up automatic savings for financial wellness
  • 24/7 employee assistance program
  • Opportunities for career and lifestyle breaks
  • Volunteer days dedicated to charitable work
  • Company-provided sick leave
  • A minimum of 30 days of annual leave
  • Complimentary meals during shifts
  • Competitive starting salary above the national minimum wage
  • Flexible working arrangements

Key Responsibilities:

Oversee the Front Office operations, ensuring a superior guest experience. Efficiently manage customer inquiries and reservations. Lead the recruitment and development of the front office team, establishing objectives and providing constructive feedback.

Qualifications:

A minimum of 2 years of managerial experience in the hospitality sector. Exceptional customer service and communication abilities. Strong organizational skills, adaptability, and leadership qualities are highly valued.

Become a part of a dedicated team committed to excellence in the hospitality industry.