Front of House Receptionist

4 weeks ago

Manchester, United Kingdom THG Full time

About THG

We're a fast-paced, global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Location: Icon 1, WA15 0AF

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About the Role

The Facilities team is responsible for maintaining all THG sites, ensuring that all colleagues and visitors are in a clean, safe environment while on site.

As the Front of House Receptionist, you will be the face of the business for visiting colleagues and guests and be responsible for leaving a great first impression. A passion for exceptional customer service delivery is a must, along with an ability to multi-task while creating a warm and welcoming environment.

Responsibilities:

  • Greet and welcome guests, visitors, and colleagues.
  • Provide information on site layout and directions.
  • Answer phone calls, schedule appointments, deal with enquiries, and complete administrative tasks.
  • Arrange and serve refreshments to waiting visitors.
  • Ensure the Reception area is clean, comfortable, tidy, presentable, and welcoming.
  • Provide outstanding customer service and ensure a pleasant visit for all visitors.
  • Open and close reception, lock away keys and access cards securely.
  • Answer the vehicle and access gate, opening it remotely where required.
  • Help visitors access the visitor car park, liaise with security for access where required.
  • Assist visitors/contractors, deliveries accessing the site via the gatehouse, liaise with security for access where required.
  • Meet and greet site visitors in reception, sign them in and out. Locate the appropriate contact person and notify them of the guests' arrival via email, Teams, and telephone.
  • Handle site inductions for guests, visitors, and contractors.
  • Liaise with security and provide and log temporary site access cards for contractors and visitors.
  • Assist with access within the building (escort, open doors).
  • Handle meeting room bookings (accept, reject, re-book) and meeting room signage.
  • Ensure meeting rooms are tidy, well-presented, supplied with stationery, and prepared for meeting sessions.
  • Scan, sort, and file documents used in reception as per company policy.
  • Accept, sort, and store and notify of deliveries where required.
  • Print, scan, and laminate materials.
  • Create and print internal staff communications.
  • Assist with VIP visits (meet and greet, arrange, and serve refreshments).
  • Oversee Reception supplies, stationery, and inventory.

Requirements:

  • A passion for customer service and exceeding expectations and a drive to deliver exceptional standards.
  • Excellent communication skills, both verbal and in writing.
  • Excellent time management skills.
  • Superb attention to detail but also the ability to see the implications for the bigger picture.
  • Team working skills.
  • Resilience and drive to get things right the first time.
  • Analytical, problem-solving, and decision-making skills.
  • Commercial awareness and sensitivity to the business.
  • Good organisation, time management, prioritising, and the ability to handle a complex, varied workload.
  • A good knowledge of IT packages.

Benefits:

Career Development

  • Access bespoke development programmes that have been designed and developed by our in-house L&D team.
  • Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

  • 25 days annual leave plus bank holidays.
  • Don't want to work on your birthday? We don't either Enjoy your day off on us.
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 24/7 Employee Assistance Programme (EAP) which is provided by Bupa.
  • State-of-the-art on-site gym.
  • Access to our on-site physio.

Other Perks

  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Subsidised bus pass from Manchester City Centre to our ICON office.
  • Up to 50% staff discount on THG brands.
  • On-site staff shop.
  • Access to on-site barber.
  • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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