Senior Customer Complaints Resolution Specialist

2 days ago


King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time
Job Title: Senior Customer Complaints Handler

We are seeking a highly skilled and experienced Senior Customer Complaints Handler to join our team at Freebridge Community Housing. As a key member of our customer service team, you will be responsible for delivering a consistent, fair, and impartial complaints investigation process for our customers.

Key Responsibilities:
  • Manage formal complaints at a stage 2 level through various channels of communication, taking responsibility for the complaint from start to finish.
  • Investigate complaints and compile a suitable response, focusing on the customer's experience and aiming for early resolution where possible.
  • Proactively manage your case load, using your own initiative to manage complex cases and potentially difficult customers.
  • Provide a monthly report to all heads of service outlining the findings of complaints at stage 2 level.
Requirements:
  • Background in customer services or experience gained in a customer service environment.
  • Strong interpersonal and communication skills.
  • High level of literacy and numeracy.
  • Experience in complaint handling and the legal framework.
What We Offer:
  • A competitive salary of £31,213 per annum.
  • Full-time employment with 37 hours a week, Monday to Friday.
  • A great pension scheme.
  • Full access to an Employee Assistance Program.
  • A customer-focused, team-working environment.


  • King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    {"title": "Senior Customer Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Senior Customer Complaints Resolution Specialist to join our team at Freebridge Community Housing. As a key member of our customer service team, you will be responsible for managing formal complaints at stage 2 level, investigating complaints,...


  • King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    {"title": "Senior Customer Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Senior Customer Complaints Resolution Specialist to join our team at Freebridge Community Housing. As a key member of our customer service team, you will be responsible for managing formal complaints at stage 2 level, investigating complaints,...


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