Senior Customer Complaints Resolution Specialist
2 days ago
We are seeking a highly skilled and experienced Senior Customer Complaints Handler to join our team at Freebridge Community Housing. As a key member of our customer service team, you will be responsible for delivering a consistent, fair, and impartial complaints investigation process for our customers.
Key Responsibilities:- Manage formal complaints at a stage 2 level through various channels of communication, taking responsibility for the complaint from start to finish.
- Investigate complaints and compile a suitable response, focusing on the customer's experience and aiming for early resolution where possible.
- Proactively manage your case load, using your own initiative to manage complex cases and potentially difficult customers.
- Provide a monthly report to all heads of service outlining the findings of complaints at stage 2 level.
- Background in customer services or experience gained in a customer service environment.
- Strong interpersonal and communication skills.
- High level of literacy and numeracy.
- Experience in complaint handling and the legal framework.
- A competitive salary of £31,213 per annum.
- Full-time employment with 37 hours a week, Monday to Friday.
- A great pension scheme.
- Full access to an Employee Assistance Program.
- A customer-focused, team-working environment.
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King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time{"title": "Senior Customer Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Senior Customer Complaints Resolution Specialist to join our team at Freebridge Community Housing. As a key member of our customer service team, you will be responsible for managing formal complaints at stage 2 level, investigating complaints,...
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King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time{"title": "Senior Customer Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Senior Customer Complaints Resolution Specialist to join our team at Freebridge Community Housing. As a key member of our customer service team, you will be responsible for managing formal complaints at stage 2 level, investigating complaints,...
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Senior Customer Complaints Resolution Specialist
2 weeks ago
King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Complaints Resolution Specialist to join our team at Freebridge Community Housing. As a key member of our organization, you will play a critical role in delivering a consistent, fair, and impartial complaints investigation process for our customers.Key ResponsibilitiesManage Formal...
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Senior Customer Complaints Resolution Specialist
2 weeks ago
King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Complaints Resolution Specialist to join our team at Freebridge Community Housing. As a key member of our organization, you will play a critical role in delivering a consistent, fair, and impartial complaints investigation process for our customers.Key ResponsibilitiesManage Formal...
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King's Lynn, Norfolk, United Kingdom Goodman Masson Full timeSenior Customer Complaints HandlerWe are seeking a highly skilled and experienced Senior Customer Complaints Handler to join our team. As a key member of our customer service team, you will be responsible for delivering a consistent, fair, and impartial complaints investigation process for our customers.Key Responsibilities:Investigate and resolve customer...
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King's Lynn, Norfolk, United Kingdom Goodman Masson Full timeSenior Customer Complaints HandlerWe are seeking a highly skilled and experienced Senior Customer Complaints Handler to join our team. As a key member of our customer service team, you will be responsible for delivering a consistent, fair, and impartial complaints investigation process for our customers.Key Responsibilities:Investigate and resolve customer...
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