Store Crew Member

4 weeks ago

Whiteley, Hampshire, United Kingdom FatFace Full time
Job Title: Whiteley Store Crew

We are seeking a highly motivated and enthusiastic Store Crew member to join our team at Whiteley. As a Store Crew member, you will be the face of our business, providing exceptional customer service and ensuring that our customers have a memorable experience with us.

Key Responsibilities:
  • Greet and thank customers in a warm and friendly manner, ensuring they have had a memorable experience with us.
  • Provide exceptional service at all times, utilizing your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
  • Efficiently process sales, orders, and refunds at the tills, while maintaining a high level of customer satisfaction.
  • Process deliveries and help to get all of the replenishment and new stock onto the shop floor.
  • Contribute to the general housekeeping and tidying of the shop floor and back of house.
  • Stay up-to-date with company activity and promotions, and support floor moves, sale set-ups, and launches.
  • Adhere to all FatFace policies and procedures, including GDPR procedures.
Requirements:
  • Excellent customer service skills, with a passion for delivering exceptional customer experiences.
  • Ability to work productively in a high-pressure environment, with a positive can-do attitude.
  • Confidence in taking the initiative and working under own direction at times.
  • Excellent interpersonal and communication skills, with the ability to work effectively as part of a team.
  • Ability to enhance relationships with customers and colleagues through the use of humour and tailoring your approach for each individual interaction.
Benefits:
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
  • THRIVE, our learning management system, providing access to 1000s of pieces of learning.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support around the clock.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced Family Friendly policies, including maternity leave.
  • Refer a friend scheme.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer experiences and have a positive can-do attitude, we would love to hear from you.

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