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Asset Management Operations Leader
2 months ago
Are you passionate about fostering a secure, affordable living environment for all? At Legal & General, we are dedicated to this mission. With a rapidly expanding portfolio, we partner with esteemed developers, housing associations, and public sector entities nationwide to enhance investment in the affordable housing sector.
As a part of the esteemed Legal & General Group, which boasts a legacy of over 180 years, we are recognized as a premier financial services organization. We are at the forefront of institutional investment in housing, committed to delivering exceptional service and high-quality residences.
Our focus is primarily on the Shared Ownership and affordable rental markets, as we aspire to be the UK's foremost private affordable housing provider, celebrated for our outstanding service and quality living spaces.
Role SummaryCompensation - £50,000-£60,000 annually + 10% vehicle allowance
As we pursue ambitious growth objectives, our operational model leverages technology and innovation to enhance service quality and operational efficiency. In the role of Repairs & Maintenance Manager, you will ensure a comprehensive approach to asset management that yields optimal commercial and quality results for both the organization and its clients.
At Legal & General Affordable Homes, we cultivate a professional atmosphere that promotes autonomy, values initiative, and encourages personal development. If you thrive in a dynamic environment and seek impactful work, this opportunity is ideal for you.
Key Responsibilities
- Assist the Property & Technical Manager in evaluating and ensuring the overall strategy for repairs & maintenance, encompassing both servicing and reactive/planned maintenance executed by Management Providers, external partners, and internal teams.
- Establish a Repairs & Maintenance data review strategy that includes an overview of the types and costs of repairs conducted internally and by Management Providers. Develop and implement a technological solution within the Salesforce platform, including reporting and dashboards to identify and address recurring repair trends and insights for specification review and quality control.
- Maintain the component catalog as components are replaced by Management Providers and internal suppliers, implementing an automated process within Salesforce.
- Build and sustain supplier relationships that facilitate effective Repairs & Maintenance performance. Oversee the management of key contractors within a hybrid repair model, including performance KPIs and necessary technological enhancements to ensure success.
- Contribute to the supplier competency framework in collaboration with the Safety & Compliance Manager.
- Support Management Providers in adopting Salesforce, particularly in training and implementing Repairs & Maintenance functionalities, and propose enhancements as needed.
- Review Management Provider Planned Preventative Maintenance returns to ensure communal components and systems are serviced and maintained in accordance with landlord responsibilities, while maintaining servicing certification records. Implement an automated approach to returns via the Salesforce platform.
- Assist the Operations team and broader organization with ad-hoc repair requests and compile/submit stock investment expenditure requests to the executive board for works exceeding Operations approval limits.
We are seeking individuals who possess:
- A strong academic background, with experience in residential property management and/or facilities management, along with relevant qualifications.
- Experience in affordable housing and/or property management repairs, maintenance, and compliance is preferred.
- Proven experience overseeing repairs & maintenance functions and contractor procurement & management.
- Proficiency in utilizing and developing property technology to automate and enhance workflows.
- Experience in maintaining servicing & compliance records with a keen attention to detail.
- Decisiveness in fast-paced environments and when adhering to deadlines.
- A proactive and innovative approach to relationship-building and problem-solving, with a strong focus on detail.
- Excellent stakeholder management skills, with the ability to communicate and influence key stakeholders at all levels, both internally and externally.
- A willingness to embrace technology and innovation, with a working knowledge of Salesforce being advantageous.
At Legal & General, we recognize and reward performance and behavior with a comprehensive benefits package that addresses your priorities. Here are some of the advantages we offer:
- Participation in our annual performance-related bonus plan and valuable share schemes.
- Generous pension contributions.
- Life assurance coverage.
- Private medical insurance (for permanent employees).
- A minimum of 25 days of holiday, in addition to public holidays.
- Competitive family leave policies.
- Access to our electric car scheme, allowing employees to hire a new electric vehicle through a tax-efficient salary sacrifice program.
- A variety of discounts on our products and at numerous high street and online retailers.
- Modern office spaces designed to foster collaboration and prioritize employee wellbeing.
Legal & General is a prominent financial services group and a major global investor, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. We are highly regarded in our sector for inspirational leadership, with a strong heritage and an exciting future ahead.
Our mission is to build a better society for the long term by investing our customers' funds in initiatives that enhance quality of life for everyone.
Joining us means becoming part of a welcoming culture that encourages collaboration among individuals from diverse backgrounds, perspectives, and experiences. You will be guided by leaders who demonstrate integrity and care about your future and wellbeing, supported by initiatives that empower you to develop your career and excel.
We are committed to being open, mindful, and inclusive, and we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you are interested in learning more, we would be delighted to hear from you.
