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Medical Receptionist Full-time

2 months ago


Bushey, Hertfordshire, United Kingdom Attenborough Surgery Full time
About the Role

We are seeking a highly skilled and experienced Medical Receptionist to join our team at Attenborough Surgery. As a key member of our front-line staff, you will be responsible for providing exceptional patient care and administrative support to our doctors and nurses.

Key Responsibilities
  • Provide a warm and welcoming experience for patients, answering phone calls, and responding to queries in a professional and courteous manner.
  • Manage patient appointments, including scheduling, rescheduling, and cancellations.
  • Process repeat prescription requests, making sure to follow up with patients as needed.
  • Make appointments for practice patients with the appropriate healthcare professional.
  • Process requests for home visits, ensuring that patients receive the care they need in a timely manner.
  • Take and deliver messages, maintaining confidentiality and discretion at all times.
  • Process non-NHS claim forms and private referral letters, ensuring accuracy and attention to detail.
  • Collect fees for non-NHS work, maintaining a professional and respectful demeanor.
  • Update patient computer records as required, ensuring that information is accurate and up-to-date.
  • Inform patients of test and investigation results, providing clear and concise information.
  • Filing of manuscript information, and maintenance of patients medical records.
  • Testing the clarity of the telephone message in accordance with Practice procedures.
  • Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
  • Receiving specimens from patients, and batch delivery to collection point.
Requirements
  • GCSEs in Maths and English.
  • Customer Service experience.
  • Call centre experience.
  • General computer skills.
What We Offer

We offer a competitive salary, comprehensive training, and opportunities for professional development. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.