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Housing Officer

2 months ago

Yeovil, Somerset, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

As a Field Housing Officer with Hays Specialist Recruitment Limited, you will play a vital role in delivering a proactive tenancy and property management service to our customers. You will be responsible for managing a patch of approximately 800 properties, spending 70-80% of your time in the field, and responding to customer enquiries as appropriate.

Key Responsibilities
  • Carry out home visits at key stages of the tenancy to ensure customers have the skills, information, and support required to succeed.
  • Focus on property condition to ensure it is suitable, safe, and being maintained by both the customer and the company to a satisfactory standard.
  • Complete estate and block inspections to ensure our neighbourhoods are welcoming, clean, safe, and where people want to live.
  • Work with other teams and external partners to address local issues and create opportunities for everyone.
Requirements
  • Experience of tenancy and neighbourhood management or delivery of front-line customer service in a related field.
  • Knowledge of relevant housing management and tenancy-related legislation and legal processes.
  • Experience of working with vulnerable customers in challenging environments.
  • Multi-agency working.
What We Offer
  • Support of a dedicated Hays consultant.
  • Free training and development.
  • Onsite training by the site manager.
  • Pension contributions of up to 3%.
  • CV writing.
  • Refer a Friend Scheme.