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Help Desk Support Professional
2 months ago
Our client, a reputable organization in the Cheltenham area, is seeking a skilled Technical Support Specialist to join their team. As a key member of the IT department, you will be responsible for providing top-notch support to employees across the organization.
Key Responsibilities:- Log and manage support tickets for all issues reported, including daily checks and escalations to senior support staff as needed.
- Process requests for new starters, leavers, and movers, ensuring a seamless transition for employees.
- Build and configure laptops and smartphone handsets to meet team standards.
- Host inductions for new employees and assist with employee moves, meeting room setups, and new office installations.
- Perform equipment fault finding, troubleshooting, testing, repair, or dispatch for repair.
- Maintain accurate inventory records.
- At least 1 year of experience working in IT, preferably in a help desk or technical support role.
- Strong knowledge of Windows 10 (configuration and support) and Microsoft 365.
- Excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the organization.
- Active Directory user management and Entra ID user management experience.
- General understanding of LAN, WAN, DHCP, and DNS.
We are looking for a skilled and detail-oriented individual who can provide exceptional support to our employees. If you have a passion for IT and a strong work ethic, we encourage you to apply for this exciting opportunity.
