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Quality Assurance Coordinator
2 months ago
Pure Resourcing Solutions is seeking a highly organized and detail-oriented Quality Assurance Administrator to join their team.
Key Responsibilities:- Receiving, recording, and issuing daily quality assurance site audit reports of projects.
- Assisting the QA team's diary management to ensure the effective and efficient delivery of the team's work in line with project programmes.
- Tracking and progressing installer accreditation applications.
- Maintaining the QA dashboard on our central CRM system, updating accurate QA records, and pulling off relevant reports to assist analysis of QA workflows and KPIs.
- Dealing with customer enquiries in a friendly and professional manner, ensuring the customer receives a high-quality service to optimize our brand and reputation.
- Collaborating closely, communicating effectively, and sharing best practice with all colleagues to achieve Company objectives.
- Commitment to delivering high-quality customer service.
- Excellent communication skills with colleagues and customers.
- Good organization and task prioritization with attention to detail.
- Excellent IT and administration skills (Microsoft Office 365). There will be training in additional bespoke software – QA reporting and Salesforce CRM platforms.
- Ability to maintain accurate data records, consistent filing methods, and strict document version control.
- Friendly, proactive, and collaborative working methods.
- Ability to remain calm in a fast-paced environment.
