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Quality Assurance Specialist
2 months ago
We are seeking a detail-oriented Quality Assurance Analyst to play a crucial role in ensuring compliance and investing in quality improvement initiatives.
This role is responsible for upholding and enforcing quality standards defined by the business and its clients. The successful candidate will be responsible for analysing processes, conducting audits, and implementing quality assurance protocols to ensure compliance with industry regulations.
This position requires a keen eye for detail and a commitment to continuous improvement.
Key Responsibilities:- Conduct thorough analyses of agent calls and customer communications to identify areas for improvement.
- Develop and implement quality assurance procedures and policies to ensure compliance with industry regulations.
- Perform regular audits and inspections to ensure compliance with quality standards.
- Collaborate with cross-functional teams to resolve quality issues and implement corrective actions.
- Prepare detailed reports on quality metrics and findings, presenting them to management.
- Train staff on quality assurance practices and procedures to ensure consistency and compliance.
- Proven experience in quality assurance or compliance with a strong understanding of industry regulations.
- Strong analytical skills with the ability to interpret data effectively and identify areas for improvement.
- Excellent attention to detail and problem-solving abilities with a keen eye for quality.
- Strong communication skills, both written and verbal, with the ability to present findings and recommendations to management.
- Ability to work collaboratively in a team environment with a focus on continuous improvement.
- Proficient in using quality management software and tools to support quality assurance initiatives.
If you are passionate about maintaining high-quality standards and have the necessary skills, we encourage you to apply for this exciting opportunity.
