Damage Claims Specialist

6 days ago


Slough, Slough, United Kingdom SIXT UK Full time

About the Role:

The UK damage department at SIXT is responsible for managing all damage claims related to Sixt vehicles in the UK. As a Damage Claims Specialist, you will play a crucial role in handling and resolving UK damage claims, ensuring timely and efficient resolution for our customers.

Key Responsibilities:

  • Review and manage new claims logged for the UK, adhering to the UK damage process
  • Respond to customer inquiries, complaints, and disputes via email, providing clear and concise information
  • Coordinate with internal teams to gather estimates and issue invoices to customers for damages
  • Make sound decisions to resolve each case in the best interest of the company, ensuring fairness and impartiality
  • Perform other ad-hoc duties as required within the team and department

Requirements:

  • Minimum 12 months of administration experience and case handling experience
  • Ability to work under pressure, show initiative, and have a positive attitude
  • Excellent communication and organizational skills, with the ability to multi-task
  • Strong numeracy skills and attention to detail
  • Team player with a positive attitude and ability to work collaboratively

What We Offer:

  • A competitive salary of circa £25,000
  • Enrolment in SIXT's pension scheme
  • 22 days annual leave + bank holidays
  • Generous family-friendly provision
  • Employee terms for SIXT car hire
  • Staff rental scheme for friends and family
  • In-service Life Assurance
  • Access to wellbeing app - Yulife
  • Earnable offers on fitness and wellbeing, travel and hotels, technology, clothing, etc.
  • Paid training sessions & further development opportunities
  • Full uniform provided
  • A great team environment with regular team events


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