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Field Service Technician
2 months ago
We are seeking a highly motivated and customer-focused Field Service Technician to join our team at Virgin Media O2. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing our network infrastructure, ensuring that our customers receive the best possible service.
Key Responsibilities- Install and maintain network infrastructure, including fiber optic cables and equipment
- Diagnose and repair technical issues with our network and customer premises equipment
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner
- Collaborate with our technical team to share knowledge and best practices
- Document processes and follow company standard procedures and protocols
- A UK Manual driving licence with no more than 8 points
- An organised individual with a customer-focus, who is motivated to help others
- An individual who can build great relationships with customers
- Someone who enjoys problem solving and finding suitable solutions for customers
- Be comfortable working at heights and outside in all weathers
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
- 25 days of annual leave, including your birthday
- A first-rate pension programme with up to 10% matching contributions
- The ability to buy and sell up to 5 days of leave to suit your individual needs
- Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)