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Claims Resolution Expert
2 months ago
Job Summary:
MPJ Recruitment Ltd is seeking a highly motivated and results-driven Motor Claims Intervention Handler to join our team. As a Motor Claims Intervention Handler, you will play a crucial role in supporting our client's fast-paced entrepreneurial business in the motor insurance industry.
Key Responsibilities:
- Making outbound calls to successfully capture third-party claims, achieving commercial goals and mitigating costs.
- Establishing the needs of third-party claimants and following established processes to minimize claims spend.
- Supporting the follow-up process in handling claims and identifying potential fraud, exaggeration, and indemnity.
- Reviewing claims processes and recommending improvements to optimize efficiency and reduce leakage.
- Providing technical support for intervention claims matters, including escalated customer scenarios and liability referrals.
- Sharing best practices with the team and contributing to a collaborative and innovative work environment.
Requirements:
- A genuine passion for customer service and a commitment to delivering exceptional results.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- A strong work ethic and adaptability to change, with a willingness to learn and grow with the company.
- A selfless attitude, with a focus on sharing knowledge and expertise with colleagues to drive team success.
Company Overview:
MPJ Recruitment Ltd is a leading recruitment agency specializing in the motor insurance industry. Our client is a fast-paced entrepreneurial business with over 40 years of experience in the sector, boasting a strong reputation for excellence and innovation.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and bonus structure, with the potential for annual salary increases.
- A comprehensive benefits package, including [insert benefits].
- A chance to work with a talented and dedicated team, passionate about delivering exceptional results.
