Claims Resolution Specialist
4 weeks ago
As a Claims Resolution Specialist at ATS Recruitment, you will be responsible for ensuring timely acceptance and actioning of new instructions daily. This involves collaborating closely with the team, offering support and assistance as needed, and exceeding KPIs and delivering top-notch service consistently.
Key Responsibilities
- Ensure timely acceptance and actioning of new instructions daily
- Collaborate closely with the team, offering support and assistance as needed
- Exceed KPIs and deliver top-notch service consistently
- Foster a culture of continual improvement, contributing to both KPI and business goals
- Liaise with various stakeholders to enhance customer satisfaction and streamline processes
- Handle incoming enquiries with professionalism and efficiency
- Maintain confidentiality while updating and managing client files
- Engage with multiple parties, including customers and authorities, to negotiate solutions
About the Company
Our client works in conjunction with some of the UK's leading insurers and brokers to ensure that critical subsidence and site investigation work is completed to the highest standards across residential and commercial properties. They are market-leading experts that utilise key technology to analyse, prevent and repair subsidence and underground water and drainage problems on behalf of the insurer.
What We Offer
Salary up to £25,000 - £30,000 + Benefits
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