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IT Support Specialist
3 months ago
Are you passionate about technology and helping others?
Our IT&D Service Hub Team plays a crucial role in supporting the operations of East Sussex County Council, which serves a diverse community. We are dedicated to enhancing the efficiency of our services through the effective use of technology.
As a key member of our IT&D Service Hub Team, you will provide essential first-line support to ensure that our workforce of 5,000 employees can effectively utilize IT resources. Your role will be vital in maintaining the continuity of services that our residents rely on.
In this position, you will encounter a variety of technical challenges that require your expertise and customer service skills. You will work collaboratively with 2nd and 3rd line support teams to resolve issues and improve our service delivery.
Key Responsibilities:
- Deliver technical assistance and support for incoming queries and issues.
- Utilize your IT knowledge to troubleshoot and resolve problems efficiently.
- Contribute ideas for service enhancement and process improvements.
- Engage in ongoing training and personal development to refine your skills.
We seek individuals who are:
- Self-driven and proactive in their approach.
- Committed to continuous learning and professional growth.
This role offers a supportive environment where you will receive comprehensive training and development from a friendly team that values exceptional service delivery.
For further details regarding the responsibilities associated with this position, please refer to the attached Job Profile.
