Debt Recovery Specialist

1 day ago

Leamington Spa, Warwickshire, United Kingdom Macildowie Recruitment and Retention Full time

THE OPPORTUNITY:Macildowie Recruitment and Retention are currently seeking a skilled Debt Recovery Agent to join their team. This is a temporary ongoing position, Monday to Friday, full time hours, and is fully office based.

THE ROLE & YOUR RESPONSIBILITIES:

  • Utilize the dialler system to facilitate inbound and outbound telephone communication in relation to pre-litigation and litigation matters.
  • Liaise with customers and third parties to maximise recoveries on overdue balances.
  • Complete income & expenditure assessments to demonstrate affordability of arrangements.
  • Employ skills and knowledge to ask open questions and, if necessary, challenge information gained.
  • Act with sensitivity and recognition of customers in potentially vulnerable positions.
  • Act as first point of contact for customer complaints and record the details accurately.
  • Maintain consistency and adherence to strict compliance policies and all regulatory guidelines.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

  • Good eye for detail and ability to effectively prioritise and execute tasks.
  • Excellent communication skills.
  • Good organisational skills.
  • Willingness to learn.
  • Ability to problem solve.
  • Work both on your own initiative and as part of a team.
  • Hardworking character, able to thrive in a pressurised environment, reacting to changing deadlines and priorities in a professional manner.

Please note that you must be immediately available for work and be willing to undergo a DBS and Credit Check.

Macildowie Recruitment and Retention are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data, please visit our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies.

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