House Manager

3 weeks ago

The Royal Town of Sutton Coldfield, United Kingdom McCarthy and Stone Full time
About the Role

We are seeking a customer-centric House Manager to join our team at McCarthy Stone, a leading provider of retirement living solutions. As a House Manager, you will be responsible for enhancing the quality of life for our homeowners and enabling them to maintain their independence.

Key Responsibilities
  • Welcome new homeowners and support them in settling into their apartments.
  • Provide a professional front-of-house service and deal with visitors in a friendly manner.
  • Be the first point of contact for all homeowners and offer them help, support, and advice as necessary.
  • Work collaboratively with partners and suppliers to ensure the smooth running of the estate.
  • Be the face of McCarthy Stone for the families and friends of our homeowners.
  • Deal with homeowners' issues with sensitivity and respect their privacy.
  • Manage the development's gardens and grounds in an efficient and effective manner, providing a safe, secure, well-maintained, and pleasant environment for our homeowners.
  • Facilitate social interaction and help homeowners to enjoy retirement living to the full.
  • Ensure that all Health and Safety requirements are adhered to.
Requirements
  • Excellent communication skills with a real 'can-do' attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and can problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy, including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage, although successful candidates will receive all the necessary training on commencement of the role.
About McCarthy Stone

As part of McCarthy Stone Management Service, a successful and fast-expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training, and many more.

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