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Resource Manager

2 months ago

London, Greater London, United Kingdom FIS Full time
Job Title: Resource Manager

Job Summary:

FIS is seeking a highly skilled Resource Manager to join our Professional Services team. As a key member of our organization, you will be responsible for driving fungibility across the PS organization by unlocking unallocated and low-utilized resources and sharing them across business/product lines.

Key Responsibilities:

  • Take decisions on the matching of unallocated resource demand to available capacity and the resolution of demand conflicts, interlocking with PS and Project Management Practice leaders.
  • Support the design, development, and maintenance of processes for the timely and efficient allocation of available billable PS resource supply to PS project demands.
  • Work with consulting management team, program/project managers to identify type of technical and business resources needed. Understands employee skills and proficiencies.
  • Identify capacity across PS and match to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels.
  • Identify incremental key fungible skill sets and ensures skills matrix is then enhanced and updated.
  • Collaborate and effectively solve internal barriers with large cross-functional teams to accomplish company goals.
  • Proactively engage with PS & PM Practice leadership to drive remediation of PlanView allocations data.
  • Maintain & run Bench Report to facilitate fast and efficient searching/matching between available resources and opportunities.
  • Materially contribute to decisions on short-term training and strategic cross-training requirements, driving discussions on use of lower cost resource augmentation vs cross training internal resource.
  • Contribute to decisions on the leveraging of contractors to resolve resource and/or skillset shortages.
  • Driving key strategic initiatives around revenue optimization and RUC acceleration.

Requirements:

  • Experience of working in a Professional Services organization.
  • Extensive experience in resource management in a global and multi-product environment.
  • Knowledge of project management standards, processes, procedures and guidelines.
  • Strong leadership and decision-making.
  • Ability to interact and negotiate with all levels of management and staff resolve issues efficiently and to reach agreement when there are widely differing viewpoints.
  • Excellent analytical, problem-solving, decision-making team, conflict management, organization and time management skills.
  • Excellent verbal and written communication skills.
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

What You Bring:

  • An ability to initiate and manifest flexibility, adaptability, and creativity.
  • Excellent analytical skills.
  • Exhibits a passion for the client, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
  • Strong problem-solving ability. Adaptability in pressure situations, and empathy for clients and staff.

How to Apply:

Please submit your application through our website. We are an equal opportunities employer and welcome applications from all qualified candidates.