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Application Support Specialist
2 months ago
Job Summary: Dignus Group is seeking an experienced Application Support Specialist to join our IT team. The successful candidate will provide expert-level knowledge and support for core applications, ensuring software best practices, compliance, and user adoption.
Key Responsibilities:
- Be the internal subject matter expert for core applications, including Camascope, Nourish Care Planning software, People Planner, and Atlas.
- Ensure application best practice use across all roles and departments.
- Train staff in the use of core applications and ensure high user adoption.
- Help deliver new application projects into the business and contribute to the knowledgebase on SharePoint.
- Ensure compliance with supplier recommendations, including patching and security updates.
- Participate in change and implementation planning, owning application incidents and requests.
- Contribute to the Application Risk Register and be the key contact for IT application support partners.
- Represent Dignus Group at Service Reviews and help improve support processes.
Requirements:
- Relevant skills to learn core applications in full.
- Strong focus on customer satisfaction and excellent communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Why Dignus Group?
- Competitive pay rate and comprehensive training package.
- State-of-the-art central support hub and internal training team.
- Opportunity to pursue qualifications and enhance skills.
- Early wage payments and Blue Light Discount Card.
- Additional annual leave for each milestone and birthday celebrations.
