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Data and Information Support Officer

2 months ago

Cannock, Staffordshire, United Kingdom Staffordshire County Council Full time

About the Role

We have a fantastic opportunity to join our Library Business Support Team at Staffordshire County Council.

As a Data and Information Support Officer, you will play a crucial role in helping us tell our story across the organisation, to stakeholders, partners, and the residents of Staffordshire through the data we capture.

Main Responsibilities

In this role, you will work closely within the Library Business Support Team and the wider Staffordshire Library team.

Some of the key tasks you will undertake include:

  1. Producing reliable, accurate, timely, and comparable performance information to meet the needs of the organisation and external organisations.
  2. Collating and analysing data from management systems to produce reports and facilitate continuously developing services.
  3. Assisting with the implementation of customer engagement surveys, collating and analysing data, and presenting results to the wider team.
  4. Designing and implementing processes and procedures to retrieve performance data.
  5. Developing effective practices with the Library Management System Supplier to ensure system changes and queries are dealt with.
  6. Participating in updating our information on the SharePoint Intranet to ensure that information for library staff is accurate and up to date.
  7. Utilizing a wide range of IT packages, including Advanced Excel.
  8. Communicating clearly, confidently, and effectively with a range of people across the organisation and externally.
  9. Exhibiting good organisation skills and attention to detail, as you will be keeping data updated and working to deadlines.
  10. Displaying a flexible approach to work, as sometimes tasks can change, and you will need to be able to prioritise work and adapt to changing circumstances.

What We Offer

We are happy to discuss flexible working arrangements and offer a supportive and collaborative work environment.