IT Service Delivery Expert

7 days ago

Edinburgh, Edinburgh, United Kingdom NatWest Full time
Job Description

We are seeking a highly skilled Application Management Services Analyst to join our team at NatWest.

  • This role will involve providing exceptional service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management.
  • You will be responsible for planning, developing and undertaking technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.
  • As an Application Management Services Analyst, you will be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles.

Key Responsibilities:

  • Providing efficient and effective support of Applications
  • Helping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront
  • Acting with pace when recovering service, and with thoroughness when considering risk to service
  • Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge

Requirements:

  • Experience in working in an application support role
  • Knowledge of one or more service management disciplines
  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service
  • Experience and knowledge of operational principles

  • Pharmacist - Service Delivery Expert

    7 days ago

    Edinburgh, Edinburgh, United Kingdom W Talent Full time £50,000 - £70,000

    Job OverviewW Talent is seeking a skilled Pharmacist to support our client, a leading independent Pharmacy Group in Edinburgh. As a Pharmacist, you will play a vital role in enhancing service delivery to the local community.Key ResponsibilitiesProvide expert advice to customers on health concerns and medication management.Dispense medication accurately and...

  • IT Service Delivery Expert

    6 days ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at GBA5 EntServ UK Limited. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their desktop software and hardware issues are resolved efficiently and effectively.Key Responsibilities:Provide...

  • IT Service Delivery Expert

    7 days ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at GBA5 EntServ UK Limited. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their desktop software and hardware issues are resolved efficiently and effectively.Key Responsibilities:Provide...

  • Building Services Expert

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Cundall Full time

    About the RoleThis is an exceptional opportunity for a seasoned and client-focused Mechanical Building Services professional to join Cundall's team in Edinburgh, to play a leading role in delivering innovative mechanical design solutions for some of the most exciting building projects in the UK and internationally.Working across a variety of sectors, you...

  • Building Services Expert

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Cundall Full time

    About the RoleThis is an exceptional opportunity for a seasoned and client-focused Mechanical Building Services professional to join Cundall's team in Edinburgh, to play a leading role in delivering innovative mechanical design solutions for some of the most exciting building projects in the UK and internationally.Working across a variety of sectors, you...

  • Head of Network Delivery

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    About the RoleWe are seeking a seasoned professional to lead our Delivery function as the Head of Network Delivery. As a key member of our leadership team, you will play a pivotal role in shaping and guiding the direction of our Delivery function.Key ResponsibilitiesFoster a strong community and culture within the team, promoting collaboration and knowledge...

  • Director of Delivery Excellence

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Be-IT is seeking a seasoned professional to fill the role of Head of Network Delivery. As a pivotal member of our team, you will play a key role in shaping and leading the Delivery function of our fast-growing consultancy.Key Responsibilities:Foster a strong community and culture within the team, establishing robust communities of practice and driving...

  • Head of Network Delivery

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Be-IT is seeking a seasoned professional to fill the role of Head of Network Delivery. As a pivotal member of our team, you will play a key role in shaping and leading the Delivery function of our fast-growing consultancy.Key Responsibilities:Foster a strong community and culture within the team, establishing robust communities of practice and driving...

  • Project Delivery Expert

    7 days ago

    Edinburgh, Edinburgh, United Kingdom AtkinsRéalis Full time

    About the RoleWe are seeking a highly skilled Project Manager to join our Project & Programme Services team at AtkinsRéalis. As a Project Manager, you will be responsible for managing every aspect of the project lifecycle from bid stage to delivery, helping our customers deliver controlled change, enrich lives, and transform their businesses.Key...

  • Project Delivery Expert

    6 days ago

    Edinburgh, Edinburgh, United Kingdom AtkinsRéalis Full time

    About the RoleWe are seeking a highly skilled Project Manager to join our Project & Programme Services team at AtkinsRéalis. As a Project Manager, you will be responsible for managing every aspect of the project lifecycle from bid stage to delivery, helping our customers deliver controlled change, enrich lives, and transform their businesses.Key...

  • Senior Delivery Director

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Are you a seasoned leader looking to shape the future of delivery at Be-IT? We're seeking a highly skilled and experienced individual to join our team as a Senior Delivery Director.This is a pivotal role that will see you leading the delivery function of our fast-growing consultancy, driving exceptional outcomes for our clients in both the private and public...

  • Senior Delivery Director

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Are you a seasoned leader looking to shape the future of delivery at Be-IT? We're seeking a highly skilled and experienced individual to join our team as a Senior Delivery Director.This is a pivotal role that will see you leading the delivery function of our fast-growing consultancy, driving exceptional outcomes for our clients in both the private and public...

  • Apprenticeship Delivery Supervisor

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Job Title: Apprenticeship Delivery SupervisorAbout the Role:We are seeking an experienced Delivery Supervisor to join our team at Be-IT. As a key member of our Delivery function, you will play a pivotal role in shaping and leading the delivery of our services to clients.Key Responsibilities:Team Leadership:Manage and mentor a team of Delivery Managers,...

  • Apprenticeship Delivery Supervisor

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Job Title: Apprenticeship Delivery SupervisorAbout the Role:We are seeking an experienced Delivery Supervisor to join our team at Be-IT. As a key member of our Delivery function, you will play a pivotal role in shaping and leading the delivery of our services to clients.Key Responsibilities:Team Leadership:Manage and mentor a team of Delivery Managers,...

  • Pharmacist - Service Delivery Specialist

    6 days ago

    Edinburgh, Edinburgh, United Kingdom W Talent Full time

    Job Title: PharmacistIndustry: HealthcareLocation: RemoteSalary: £50,000 - £70,000 + PackageAbout the Role:We are seeking a highly skilled and motivated Pharmacist to join our team at W Talent. As a Pharmacist, you will play a critical role in providing exceptional patient care and service delivery in the community.Key Responsibilities:Provide expert...

  • Pharmacist - Service Delivery Specialist

    6 days ago

    Edinburgh, Edinburgh, United Kingdom W Talent Full time

    Job Title: PharmacistIndustry: HealthcareLocation: RemoteSalary: £50,000 - £70,000 + PackageAbout the Role:We are seeking a highly skilled and motivated Pharmacist to join our team at W Talent. As a Pharmacist, you will play a critical role in providing exceptional patient care and service delivery in the community.Key Responsibilities:Provide expert...

  • Pharmacist - Service Delivery Specialist

    4 days ago

    Edinburgh, Edinburgh, United Kingdom W Talent Full time £50,000 - £70,000

    Job Overview:W Talent is seeking a skilled Pharmacist to support our client, a leading independent Pharmacy Group in Edinburgh, in enhancing service delivery to the local community.Key Responsibilities:Provide expert advice to customers on health concerns and medication management.Dispense medication accurately and efficiently.Develop and implement...

  • Pharmacist - Service Delivery Specialist

    4 days ago

    Edinburgh, Edinburgh, United Kingdom W Talent Full time £50,000 - £70,000

    Job Overview:W Talent is seeking a skilled Pharmacist to support our client, a leading independent Pharmacy Group in Edinburgh, in enhancing service delivery to the local community.Key Responsibilities:Provide expert advice to customers on health concerns and medication management.Dispense medication accurately and efficiently.Develop and implement...

  • Senior Director of Delivery Excellence

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Director of Delivery Excellence to join our team at Be-IT. As a key member of our leadership team, you will play a pivotal role in shaping and leading the Delivery function of our fast-growing consultancy.Key ResponsibilitiesFoster a Strong Community and Culture: Establish and nurture a...

  • Senior Director of Delivery Excellence

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Director of Delivery Excellence to join our team at Be-IT. As a key member of our leadership team, you will play a pivotal role in shaping and leading the Delivery function of our fast-growing consultancy.Key ResponsibilitiesFoster a Strong Community and Culture: Establish and nurture a...