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Technical Support Professional
2 months ago
We are seeking a skilled and knowledgeable individual to fill the role of IT Support Specialist at Sub-Zero Wolf. This position is crucial in ensuring the efficient operation of our IT infrastructure, providing seamless support to our business operations.
Key Responsibilities:
- Provide first-level support for Microsoft 365, Salesforce, Craft CMS, Oracle NetSuite, mobile phones, VoIP systems, office applications, and hardware.
- Manage user administration in Microsoft 365 Active Directory.
- Support networking, WiFi, firewalls, printer management, and hardware setup.
User Support and Training:
- Provide day-to-day technical support to users, troubleshoot issues, and offer guidance on best practices.
- Develop and deliver training materials and sessions for new and existing users to enhance their understanding and usage of various IT systems and software.
- Collaborate with stakeholders to identify areas for process improvement and recommend solutions within our IT infrastructure.
- Design and implement enhancements to streamline and optimize business processes using appropriate IT tools and automation.
- Analyze data to identify trends, opportunities, and areas for improvement.
Requirements:
- Strong knowledge and understanding of Microsoft 365, Craft CMS, Salesforce, and Oracle NetSuite.
- Experience with mobile phone and VoIP system management.
- Proficient in office applications support and Windows Server management.
- Understanding of user administration in Active Directory, networking, and hardware management.
- Experience providing first-level support to an internal user base.
- Willingness to undertake training and examinations if required.
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
